04-11-2012 12:56 PM - edited 04-11-2012 12:59 PM
Hi there, just wondering if anyone will be able to tell me what's going on with this.
When I turn on my computer I'll get to use it for about 10 minutes, and then Norton 360 will pop up saying that it's running a LiveScan because SONAR Advanced Protection is not working. At first I was letting Norton doing the scan before realizing that it was causing my computer to completely freeze, forcing me to turn it off using the power button. Even if I click on details and hit the "Fix" button beside the warning, it will end up freezing my computer. Does anyone know what could be happening?
Oh, and I am using the latest version of Norton.
*EDIT* I just risked trying the fix button again, it didn't freeze my computer but simply told me that it was unable to fix the problem. I would be fine with this, except it's saying that my computer is completely unprotected. So again, any ideas?
04-12-2012 09:01 AM
Welcome to the Community.
While I am not an expert on Norton 360 I note that your plea has gone unanswered for a while, so I am responding to move it back into sight and see if I can start the ball rolling.
Have you gone into Norton 360 - Settings - Antivirus to see if Sonar is set to on?
Have you run live update until you get the message that everything is up to date?
If those two simple checks don't help you might like to post some details of the version of 360 you are running and what your operating system is. It may then come down to uninstalling and reinstalling 360 (there is a Norton tool to do that for you) but others with more knowledge may chip in before then.
04-13-2012 03:20 AM
Thank you for the welcoming!
Yes I have checked to make sure it's on. It will say my computer is secure for the first 15 minutes it's on, and then it pops up saying that SONAR is not working. And I have made sure that there are no more updates available, so you may be correct and I might just have to reinstall it. Thanks for your help!
04-13-2012 03:47 AM
Pity those two checks did not reveal anything.
Now that your thread is back at the top of the list and others should see it, you might like to wait a while and see if anyone else comes up with a better solution. On the other hand if you decide to try an uninstall and reinstall you might like to use the Norton tool that can be found on this link.
Whatever happens - good luck and do keep us informed so that others can see what works and what does not.