Norton 360

[cnwfan]

I have done some reserch before posting as I have not found what I am looking for.

When I do a check of updates it says not all were installed. My last update was yesterday 2-26-10 as I have had to manually install them. I have been attacked recencently with trojans but Norton seems to be catching them and deleating them. Are there a number of reasons that liveupdate could not install all of the updates?

When I show the more information it lists a java issue or what I think is a Java issue. Could that be why as well?

Sorry if this is very vague as its 01:14am and Ive been trying to sort this problem out ever since the first attack about a week ago.If you guys/gals need more information please post. 

On another note how often should you run the virus scanner to get more protection from these trojans/viruses

Thanks

Todd

360 Version 2.5.0.5

Protection Updates 2/10/2010

Vista home X64

[yogesh_mohan · Accepted solution]

Hi cnwfan,

Better update your current Norton 360 2.5 to the latest version - Norton 360 4.0, and then check for this problem. If you have a current subscription to any version of Norton 360, you can directly download the v4 update here:

Norton 360 v4 Standard: www.norton.com/n360s_4

Norton 360 v4 Premier: www.norton.com/n360p_4

Norton 360 v4 is also available at the Norton Update Center. When you install the update, it will remove your previous Norton 360 product and apply the subscription information to Norton 360 v4.

After installing the Norton program, run LiveUpdate repeatedly untill you see the message "No more updates" and then restart the computer. Let us know the results.

Yogesh

[yogesh_mohan · Accepted solution]

Hi cnwfan,

Better update your current Norton 360 2.5 to the latest version - Norton 360 4.0, and then check for this problem. If you have a current subscription to any version of Norton 360, you can directly download the v4 update here:

Norton 360 v4 Standard: www.norton.com/n360s_4

Norton 360 v4 Premier: www.norton.com/n360p_4

Norton 360 v4 is also available at the Norton Update Center. When you install the update, it will remove your previous Norton 360 product and apply the subscription information to Norton 360 v4.

After installing the Norton program, run LiveUpdate repeatedly untill you see the message "No more updates" and then restart the computer. Let us know the results.

Yogesh

[cnwfan]

It ran smoothly after V4 was installed. But why did V2 didn't repsond to the updates

[yogesh_mohan]

May be, some of the previous updates were not installed properly which caused problem when you ran subsequent LiveUpdates. If you feel that your problem is solved, please mark the post which helped you to resolve this problem as SOLVED.

Yogesh

[cnwfan]

Thanks again. I really never had any trouble with Norton before this trojan attack. Dispite what everyone tells me to do I find it to be a good program.

[floplot Norton Fighter]

Hello cnwfan

Please check your Adobe Reader, adobe flash player, adobe shockwave player and you java to make sure you are running the latest versions. All of these programs are updated often for security reasons. If these programs are old, they can affect other programs also and may have been the source of your trojan attacks that you mentioned in your post.