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Newbie
fox88t
Posts: 2
Registered: ‎11-04-2011
Accepted Solution

Log In Issues

I am trying to re-install my Norton 360 on a new computer. It is not recognizing my e-mail/password for log in so I tried password recovery just in case and I get no e-mail at all. I have my product key and I think I am on auto-renewal. What are my options?

Phil_D
Posts: 7,286
Topics: 190
Kudos: 2,357
Solutions: 365
Registered: ‎06-10-2008

Re: Log In Issues

[ Edited ]

Hello fox88t and welcome!

 

I'm sorry to hear about your problem.

 

Probably the best way to resolve this is to contact Customer Support via Live Chat at  this link.

 

They are very good at dealing with account, subscription and activation issues.

Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •

Newbie
fox88t
Posts: 2
Registered: ‎11-04-2011

Re: Log In Issues

Thank you for your reply, I will go try that. It is like a maze on the site trying to find contact info. so I appreciate your help!