07-28-2011 11:58 AM - edited 07-28-2011 11:58 AM
Welcome to Norton Community!
Let us know the version of Norton program you have and your Operating System. Delete the contents of Windows Temporary folder and Temporary Internet files. You can try to download and run Norton Power Eraser tool :
Go for Rootkit Scan and Restart the computer. Check if it detects any threats and if it does, please provide us the filename and other details.
07-28-2011 07:57 PM
I have Windows 7 and Norton 360 V5. I just updated to the V5 and for a few minutes google was working. But, now I am back to being diverted to sales sites. I will try what you recommend but doing anything other than sending an email is a stretch for me. Wish me luck!
07-29-2011 06:00 PM
OK I reran Power Eraser (correctly this time) and the following files were marked suspicious:
The disclaimers and warnings sent by Power Eraser have me so nervous I am afraid to proceed and fix them.
Shall I proceed and mark them to be fixed?
07-29-2011 07:59 PM
Please wait till someone comes along who can tell you what to do . Sorry, I am not one who can tell you if it is safe to have it fix your problem. Does the scan show the path of those files? If it does, can you post a screen shot showing what the scan actually showed?
Here are the directions on how to post a screen shot.
Success always occurs in private and failure in full view.