05-14-2012 11:38 AM
I've been using N360 since version 3 and I recently upgraded to v6. Everything went fine for about 1 week then I start experiencing multiple problems. N360 it start deleting .exe files due to bad reputation and this it usually happened with my GOG games, mostly being recently received. When I try to use File Insight to “Trust” the file I usually get this error:
It doesn’t happen every time but only if my computer is on for a long period of time. I also have problems with Norton Firewall. I like to see what goes in & out so that’s why I manage program rules manually. However, since upgrading to v6, when a program tries to access the Internet, instead of being asked what to do I get this most of the time:
Also, trying to change the settings by accessing the firewall causes N360 to crash with this error:
This is also happening if I try to modify program rules, clicking on the combo box with the options (Auto/Block/Allow) crashes N360. This is starting to be extremely annoying, especially since today it happened 3 times. I tried reinstalling N360 without luck. Also tried a clean install and again, same result.
The error dialog redirects me here ,but I don’t have a Lenovo computer and I don’t have RapidBoot installed. However, I performed a scan with Norton Power Eraser but all it found was Hamachi startup process and WDSmartWare and another few app in startup.
I can simply turn on Silent Mode but this is not a fix but only a workaround. I still can't change firewall settings or manually change program rules.
05-15-2012 09:52 AM - edited 05-15-2012 09:58 AM
Sounds like you have a handfull here. How many firewall rules (programs and traffic) are set? In addition, how much memory does your computer have? There are known issues with users having firewall problems and crashes when they have too many firewall rules combined with low amounts of available RAM. If this is related, let's see if we can free up some resources or remove unneeded rules.
As far as auto-protect removing trusted files, it should not do this if the file is marked as trusted. Are you certain the file is safe? If so, I would call in to Norton Support and have them take a look at your settings and the suspect files.
05-15-2012 10:33 AM
I might be having the same problem but its mainly the firewall rules like that guy said every time I try to change it it crashes and closes the program forcing me to restart my computer.
05-15-2012 11:01 AM
Not sure how many rules since I cannot access it to tell you for sure but I can say over 150. I installed Windows 7 in 2009 about one month before it officially came out (MSDN download, not cracked, just to point this out). Right now I have about 300 apps in Add/Remove (mostly MS dev tools - VS related & Adobe CS5 related). I have 8 Gb RAM & I rarely reach 85% (except when I run VBox). I usually don't install apps on a daily basis except games & I clean up the system & uninstall unused apps but as far as I could see the rules are still there, even if the app is uninstalled. I was thinking of booting up in Safe Mode to see if I can remove some rules for uninstalled apps, if any.
05-15-2012 11:12 AM - edited 05-15-2012 11:15 AM
Even with 8GB of RAM, I think the number of rules may be the problem. I have seen customers having issues with 100-135 and even as low as 85 rules.
Safe mode may help. As a last resort, you may have to uninstall Norton along with the settings so that when you reinstall, the old rules will be removed.
If it comes down to it and you have to reinstall everything, do it using the Remove and Reinstall Tool: http://www.norton.com/nrnr
This may also fix your other issues, but I think finding a way to remove excess rules is the first thing to do.