08-17-2011 04:04 PM
I ordered a new computer, recieved last night. First thing I did when I got it was download my last available download for Norton360(Hands-down best antivirus IMO).
Shortly after my comp crashed and CMOS failed, I believe it was a MOBO issue, either way they are now sending me a new computer, is there anyway I can get that download back? Or did I lose it? I've been with Norton360 for almost 2 years now, and have not had one single issue. Any help on this subject matter would be greatly appreciated.
08-17-2011 05:05 PM
No problem -- just contact Norton OnLine Customer Support via CHAT as below and they will liberate the activation for you.
When you get your new computer remember you have to deal with the security application that is probably pre-insstalled on it. We can help you uninstall that and clean up with a special tool and then get the current version of N 360 for you by download.
Here's what we need to know to best help you:
We need to know what trial version of security application came with your computer.
Most security applications have a special tool for cleaning up after uninstalling and we can point you to the correct one if you give us the information.
Here's general information that helps us help you:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name (in the ase of N 360 which subversion? Standard / Premier and whether Netbook version of either)
Please also say what internet browser you are using -- name and version number ...
With that information we can point you in the right direction including downloading the latest version of your N 360.
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.