Norton 360

[Patrick55]

    I have a Dell Studio 17 running Vista Home Premium.  My DVD drive has suddenly stopped working and I know of no damage done to it (i.e. I didn't drop the computer, etc). I ran a Norton 360 diagnostic report and it shows a problem with the DVD drive and some "unknown device". I followed the Device Manager and tried to reload the drivers (or whatever that suggested step is), but the DVD still doesn't work. Any ideas?  Thanks!

[mdturner]

Try uninstalling the DVD drivers and it should reload on the next boot up

[delphinium Norton Fighter · Accepted solution]

This link has fixed a lot of CD\DVD issues.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080929165146EN

[Patrick55]

Thanks, Delphinium, it worked!  A+   You saved me a lot of time and expense!