05-27-2009 03:55 PM
My mother bought a laptop a couple of days ago and purchased a copy of Norton 360, version 3. It installed perfectly well on her machine, which is running on Vista but when I went to put it on mine (it's supposed to be good for 3 machines in the family and mine runs on XP), it shut the whole thing down. I couldn't even restart my PC because I kept getting a login menu that asked for my Windows password and when I put it in, it didn't work, etc. Finally, I went into safe mode, removed the Norton program, restarted and everything was fine. Except now I don't have updated virus protection.
I called the tech guy from Best Buy and he recommended that I go to the website, download the Norton removal tool, use it and then reinstall the program. Did that -- same exact experience, and both times I received an error message saying that my machine had suffered a very serious problem.
Has anyone seen this before? Why can't I install the 360? Previously, I tried to download and install Norton through my Rogers cable subscription and whatever I did, it kept shutting down my e-mail and the Internet. Those tech guys didn't know what to do so I just removed the Norton and switched to Panda BUT I had been using Norton before for many years without difficulty.
Any advice would be greatly appreciated.
Many thanks. Sue
05-27-2009 08:51 PM
05-28-2009 08:44 AM
Download a trialware of Norton 360 version 3.0 from the Symantec Web page, restart your computer in Safe Mode and then install Norton 360 3.0 in Safe mode. Let us know how it goes.
05-28-2009 11:02 AM
Thanks for the reply. Why would I need to download the trial version instead of using the store version? Because you want to see if that will work properly? Okay, I will try that and let you know.
05-28-2009 11:05 AM
05-28-2009 01:03 PM
It installed, and seems to be working! That's fantastic, but I don't know what to do now. I don't see why I should have to pay for one year on a brand-new product when we just purchased Norton 360 for the family on Thursday. Of course I have the product key for the one that we just bought, which simply refused to work on my machine, although it's fine on my mother's. Even the Best Buy guy had no idea what to do, which is why he referred me to the Symantec website. And I actually *forgot* to install the trial version in safe mode (eek!), meaning that it installed itself just fine in the ordinary fashion. Can you advise further about the payment? Many thanks. Sigrid
05-28-2009 04:06 PM
05-28-2009 04:20 PM
Sorry, my posts here have been appearing under two different names. That's because I signed up as Sue but my real name is Sigrid. I'm the same person :) And the situation is the same as a few hours later. The Norton is working, but it is slowing down my machine significantly and I don't know what to do about buying it because why should I buy the program when we already own 360?
Do you think it would make a difference if I uninstalled the trial version and reinstalled the other one that we own in safe mode? That was the one thing I forgot to do with the trial, because I just went right ahead and installed it, stupidly. Thanks so much. Sigrid
05-28-2009 04:24 PM - edited 05-28-2009 04:27 PM
You can activate the trialware using the Product key of the Norton 360 which you already have; and the trialware will be converted to complete version after the activation. In the main window of Norton 360, click on Activate or Subscribe Now. Enter the product key and then click Next > Finish. You don't have to pay again for Norton 360. Let us know if you face ay problem with activation.
The system slow down may happen due to several reasons. Do you still have the Panda program installed in your computer? If so, please uninstall it as running two different security programs may conflict with each other and cause low system performance. After that, run a Comprehensive Scan from Norton 360 and check whether it detects/remove any threats.
05-28-2009 04:24 PM