Norton 360

[mfc1456]

My system is running Windows 7 Professional 64 bit SP1, and I have Norton 360 Premium 6.1.2.10

Since yesterday (after no problems for many weeks), when attempting to run Registry Cleanup in Norton 360, I have been repeatedly receiving the following Registry Cleanup Error: Insufficient Disk Space to take system past restore point. Clearly this is not a hard drive space problem as I have 509 of 586 GB free. I would be pleased to receeive a workable solution. Thanks

[huwyngr Norton Fighter]

I can't help you with the actual error reported but I'm sure someone can.

I would just say that in my opinion since you had a system running for weeks with no problems I can see no valid reason the try to clean a registry that is not misbehaving!

I've seen so many systems disrupted by running registry cleaning that I believe you only should  run one if you have a problem that you think may be caused by something relating to the registry AND if you know enough about the registry to decide whether the cleaner is the way to go.

I don't know to what extent the registry cleaner in N 360 these days reports back to you with a list of things it has found and asks if you want to make the changes; much earlier I ran it once on my multiboot system and it made changes in my active Windows using files from a different version ...... Since then I've been very cautious since it did not tell me what it was going to do and ask if that was OK.

Hang on for some help from someone who knows more about the current version.

[HarryP]

Please post a screenshot of this error message from Norton 360. In meantime, try the solution mentioned here:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=kb20110307151125EN_...

Thanks,

HarryP

[mfc1456]

Thank you to those who responded to my post. I do not believe the problem was caused by the Norton registry cleaner. Rather, I think it was connected with some programs added to my computer by an internet site. Subsequently the Google Chrome browser indicated that the website was known to be malicious, so I identified five newly installed programs from Norton, and uninstalled them via Windows Backup and restore. It was after that the problem I reported appears to have arisen.

I tried restoring the system to an earlier point, and that went through the motions of appearing to work, but subsequently Windows stalled at startup and would not load, even after lengthy attempts at repairing the startup problem by Windows.

Consequently, I decided to reinstall Windows from the CD, plus all software and also Norton 360. Everything worked as planned, including all updates and my system was back 100% in a few hours. All data had been saved on an external hard drive, so nothing at all was lost. So all is well. I am unable to indicate the identity ofmalicious website, or the programs I uninstalled as that information was lost during the reinstall.

Thanks to those who responded. 

Michael.

[huwyngr Norton Fighter]

Michael,

I'm glad you resolved it -- sometimes that is the only way!

Since you are using Windows 7 which has built in an imaging utility and not just the individual file backup I would strongly suggest that with the system remade and hopefully with the latest Windows Updates installed (some came out of Tuesday) and before you spend much time on the internet and risk infection you now make an image of the system drive onto another location -- an external hard drive is best because of the likely size being too big to put on DVDs.

That way if something like this happens again it literally only takes a few minutes to restore the image back to the original locatation without all the business of installing Windows, activating and updating and installing applications etc. All you lose are anything you have changed since you last made that image.

My system drive is about 90GB and takes under 20 minutes to make the first complete image and it takes only about 8 minutes to restore it!  Some saving in time and frustration!

Note also that some of the problem with Norton 360 may have come about through doing the Windows Restore to a previous time. This can cause security programs, not just Norton, to lose there place since the system now has a mix of file characteristics that does not match the record that the security program uses to protect the system against malware; in fact the security program may even say to itself that the system is under attack and stop some of the changes you are trying to make.

As a result it is recommended to temporarily disable AutoProtect (in Norton that is) while doing the restore to previous time .....

Hope that helps.

You may know all this but if you need some help on the imaging I suggest you post a message in Tech Outpost where we look after computing problems that are not Norton related. Of course if you are way ahead of the game and use Norton GHOST to image that is dealt with in Other Norton Products ....

Safe computing .......