Norton 360

[wrighta18]

I have recently update my Norton 360 v5 ro v6 and I have also had the same issue! I have sat for 2 sessions with Norton Support Chat over the last 3 days, both of them taking longer than 2 hours, when they are finished It seems to have been solved and then I reboot in future and bingo it is back! They have tried the following:

Clean reinstall (using Norton removal tool)

Repair my registry

clear out temp folders

Live update

etc etc

None of this worked for me!

It looks as though Norton might be losing a customer in 214 days! Absolute rubbish piece of software!

[wrighta18]

A further development (This is not a solution!):

If I go to the online backup web portal:

https://nobu.backup.com/

It tells me at the top of the screen:

"Your Norton Online Backup license has expired. To renew, please click the Subscription Info link at the top of the page."

I hit the Subscription Info link and in the top right corner it says:

"Activate Norton Online Backup"

I hit that link and I am taken to a page in which I can activate my storage with my product key. I shove in my product key for Norton 360 and it takes me back to the summary page but says:

"Thank you, your subscription activation was successful." at the top!

I tested this "success" by login out of the web portal and logging back in and it reverts back to:

"Your Norton Online Backup license has expired. To renew, please click the Subscription Info link at the top of the page."

at the top of the summary page!

In Conclusion:

This leads me to believe it has nothing to do with the actual software of Norton 360 v6 but actually more to do with the Backup activation process since I did not use my Norton 360 v6 at all during this investigation.

Can anyone else replicate this?

[Delm]

I just started backing up my files online and have encountered the same problem as Rog and others - am using Norton 360 v6.  I've read Dick's reply to Rog and have created a new backup set and voila! it's working so far.  Back up is running so will wait until it completes to see if there are any errors along the way or at the end.

Thanks Dick....

Susan

[Delm]

Nope!  Didn't work - and  now I have a problem with resource utilization error message which I did not have before.  Now I'll need to delete some old backup files online NOBU but  that doesn't work either.  Even if I go to NOBU, the whole area is greyed out and I can only copy file link or open a file.  Luckily for me I have Click Free where my whole system is imaged until I get Norton online working. Spent a lot of time on this already.  Will have to try later. 

[MichaelMcGrath]

I have the same problem. I tried to create a new backup set as suggested above but I got the message "We are unable to proceed with Norton Account at this time." I run a small business and rely on backup in case of disaster ... I hope that this is solved soon.

[ernestoc]

Same problem here. Is there any solution from the N360 support team 

[stanleyknife]

Hello everyone,

When I started this thread, I thought Symantec would sort the problem in a couple of days. It's amazing that lots of us are having such a problem and Symantec seem either unable or unwilling to fix it. I wonder which it is?

Rog.

[JaniceF]

Add me to the list. All was working fine until I upgraded to V6 a few days ago. Are those of you who reported this a month ago still having the same issues?

[yellowtaxi208]

I finnally have it working on my windows 7 pc.  I used the Norton removal program rebooted the PC and then reinstalled 360V6.  I then did another download and install logged into my account and it worked

[Tony_Weiss Administrator]

Hi everyone,

For those of you still experiencing this issue, could you let us know which version of N360 you're running? The reason I ask is that we've recently released some patches to v6 that should resolve this issue. If you're running v6, pease be sure to run LiveUpdate and reboot until you have the lastest version (6.1.2.10) installed. Please let me know if you still have issues with that version installed. Thanks.