09-22-2012 10:36 AM
On booting up, Nort popped an error up. I do not have the code any longer.
The error referred to Nort being unable to start because of a possible infection.
I followed it's trail of links, and downloaded NPE.exe.
When done dl'ing, I ran npe.exe. Agreed to the agreement, and a window popped up saying I needed a newer version of NPE.exe.
I manually found a newer version, and ran that. Within 10 seconds, it popped a window saying it would have to reboot before it could do a rootkit scan.
The only popup was the original 'do you want to run this file' prompt. I clicked Run, and nothing happened.
The 'run' window just sat there, doing nothing.
There was no scan, no other prompts. I left it for 5 minutes then closed the 'run' window.
I take it the npe.exe did nothing. If it did, it was done in a micro second. I have 5.5 Terabytes on several drives.
Did it do something?
I tried npe.exe again - nothing happens - nothing.
Rebooted, tried again - nothing.
re-downloaded, tried again - nothing.
oh yes, using Norton 360 Vista Home Premium with all updates, upgrades, patches, fixes, and Spack 2.
09-22-2012 07:09 PM
You should wait for Quads to see this thread.
Not sure if he will be able to help, as you have tried to run NPE. NPE has been known to cause more trouble than it fixes.
09-22-2012 07:47 PM
What operating system and service pack are you using?
What version of 360 are you using? Support - About. Is it standard or premier?
Do you now or have you ever had another security program on your computer? If so, you will have to remove it with the removal tool for that program.
See if you can boot into Safe Mode and run a full system scan with 360.
09-23-2012 11:48 AM
Hello peterweb. Thanks very much for your interest and assistance.
My system is:
OS Name Microsoft® Windows Vista™ Home Premium
I have way too much TBytes to let 360 scan the whole thing. I unplugged all but the main boot drive, and ran it. The only thing that happened is I aged about 6 hours waiting :) I've added more TBytes and now total about 12TBs and is about 85% used. So, you can see it would take a few days to get through it all.
My concern is, is 360 unable to do the rootkit thing, or is something blocking 360?
09-23-2012 02:48 PM
In view of Quads' comment - I would suggest you go to a Malware Removal Forum for assistance. Quads is our expert , has passed on your situation and I feel you will get your best assistance through the following information that our old friend Delphinium supplied.
"If you decide to try another forum, here are some places where a real malware expert can work with you one-on-one in real time to dig these things out. Some of our best folks here have checked them out to make sure that they are capable, and competent to deal with rootkits and other nasties. Most of them handle tricky Windows problems as well."
09-23-2012 04:25 PM
You could also try to run the NPE from the safe mode.
With all due respect.
It would be best to use the resources provided by Yank without trying anything else yourself.
They use the same rules in that you should not do anything yourself. Just follow their directions.
11-01-2012 03:09 PM
Quads reply, if supposed to be helpful, is exactly what I've been doing - asking for assistance.
I've no idea what Quad's "No" refers to. Actually, none of it makes any sense. But forums have taught me that there are a few in every crowd.
I UNinstalled N360 for the 5th time. Then ran sfc - no problems.
Closed and stopped everything from loading (msconfig), installed a fresh download downloader so I could download the program I need to install (makes no sense to have a downloader to download).
Reinstalled N360 and rebooted and it loaded. I checked about every hour and it stayed.
I Shutdown the comp, and it hung @ shutdown. I removed Norton again. (should make a bat file to do that).
I shutdown - again - but now, without N360, when I Shutdown - it shuts down after about a 12 second delay.
I reinstalled N360, and did the reboot, but it hung on shutting down. And Norton would not show up - still.
I uninstalled it again. Manually shut down, rebooted, clicked Shutdown, and it shutdown.
CONCLUSION: Norton will not allow the comp to shut down on it's own. It takes a manual shutdown.
ANSWER to PROBLEM:
I put in too many hours with this problem so I installed AVG - no problems!
I wonder if I am allowed to sell my N360 that has about 325 days remaining - plus the other 23 licenses I can't depend on.
I will ask in a new thread.
11-08-2012 09:53 AM
Sorry for the trouble.
Try to create Norton Bootable Recovery tool in any other computer. Boot your computer using it & run a scan.
There are some cases where AVG drivers are still loaded even though you run the removal tool, and create conflict with Norton. For that, you may need to manually dig through the registry and remove the remnants of AVG before you install Norton 360.
You may also try the solution mentioned here: