05-01-2010 05:41 PM
Couldn't find similar thread, so please forgive and direct me if this is a repeat.
Just got a new PC (Win7x64), meant as a replacement not an addition.
Old one (XP) still working, but will be salvaged for parts once all data transfer complete.
What needs to done in N360 to move relevant profiles etc to the new pc and release the license from the old one.
Fairly saavy, just need concise guidance if anyone else has put it all together before.
Have tried picking through the manuals, but know enough to know that I "don't know what I don't know" ;-)
aka eager retire the heater/old white noise generator
Solved! Go to Solution.
05-01-2010 06:06 PM - edited 05-01-2010 07:03 PM
Welcome to the Norton Community. You can transfer N360 to a new computer as follows.
First you should back up your Identity Safe (if you use this) so you can restore this when you install N360 on your other computer. Please see this article for how to do this.
Next, please download the N360 v4 from this location and save to your desktop or other preferred location. This is the English version, please let me know if you need a different language.
Norton 360 v4 Standard --> http://liveupdate.symantec.com/upgrade/N360-ESD-17
Norton 360 v4 Premier --> http://liveupdate.symantec.com/upgrade/N360-PREMIE
Please make note of your product key which you can get from your Norton Account. You will need this to install on your new replacement computer.
Please disconnect yourself from the Internet on both computers for your protection, then please uninstall N360 from your current computer.
If your new computer has any anti-virus software already installed (which most do), please make sure and completely uninstall this first. If possible, please use a removal tool provided by the anti-virus manufacturer. Please let me know if you have trouble finding this and I'll try to help locate one.
Install N360 on your replacement computer with the software you downloaded above.
Connect your new computer back to the Internet and activate N360 with the same product key you got from your Norton account earlier.
Run Live Update repeatedly (rebooting as requested) until no further updates are found.
Check your Norton Account again and make sure the number of activations remaining are as they should be. If the number of activations remaining are not correct, please visit Customer Service and they will adjust this for you.
Please let us know how it goes.