Norton 360

[yogesh_mohan]

Hi Charlene1434,

Did you try uninstall/reinstall? If not, try that first. Download Norton Removal Tool from this LINK. Run the removal tool multiple times(2-3 mins) to make sure that all components are uninstalled completely. Go to your Norton Account using this LINK and get the Product Key. You may require this same Product Key for activating the Norton program. You can use the Upgrade Center for installing Norton program you had. After installing the Norton program, run LiveUpdate repeatedly untill you see the message "No more updates" and then restart the computer. Let us know the results.

Yogesh

[Charlene1434]

i only downloaded avast because norton is unavailable... is java a security risk?

[reactivate]

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Charlene1434 wrote:

i only downloaded avast because norton is unavailable... is java a security risk?

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You should have removed Norton 360 with the Norton removal tool before installing Avast. You will have to use Avast removal tool to uninstall that before you re-install Norton.

For future reference, here is some good instruction for removing various anti virus products properly from your computer.  http://forum.kaspersky.com/index.php?showtopic=5233

If you are concerned about Java, use noscript in firefox, I use this I also disable java in firefox addons. I only enable Java for trusted sites, and if I cant access a site that I am unsure of that uses Java I leave it alone. If you are using firefox click on tools, then addons in drop down menu, Then click on plugins and check for updates, it will chack for latest java updates for you. In latest version of firefox you can also check for updates for extentions, as well as plugins.

[arthughes]

A very similar problem happened to my daughter at college yesterday.  She is also running Vista Home Premium.  She NOTICED it right after Tuesday's Microsoft security updates ran.  I wonder if somehow they caused it, or is it a true virus, perhaps a trojan?  In any case, she cannot run a valid scandick, either - the system skips over it on the reboot.  She dowmloaded and ran Malwarebytes, but that did not seem to help.  She SAYS she was able to do a System Restore back to Jan 27th, but Norton still won't open.

[KrisL]

Hi arthughes,

As you are still not able to open the product even after doing a system restore can you try uninstalling the product using the Norton removal tool and then reinstall and check for the issue.

-KrisL