03-03-2012
07:09 PM
- last edited on
03-04-2012
07:11 PM
by
shannons
Can someone help me with getting my computer to boot after using Norton Power Eraser? I'm running Windows 7. Power Eraser removed one *.dll file and now I can't reboot in safe mode, status repair does not work and system restores to prior points do not work.
[edit: Clarified subject.]
03-03-2012 07:12 PM
What was being Detected by Norton that had you use NPE, what was the name of the .dll.
Are you using Win 7 32bit or 64 bit??
Quads
03-03-2012 07:19 PM
I don't remember the name of the file removed...something along the lines of djb******.dll.
I'm not 100% sure, but I thought the cpu in question was Windows 7 64-bit...I really should know this, sorry.
At this point, I don't think I should have ran the NPE, because there is nothing particular that was being detected by Norton. I just kept getting these boot.pihar files removed from nortons auto-protection. I frequently use Malwarebytes Anti-Malware and should have just stuck with that.
03-03-2012 07:39 PM - edited 03-03-2012 08:09 PM
Can't boot in Safe Mode, I gather you can't boot in Normal Mode either.
This can involve using the Command Prompt offline, logging, scripting etc.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive. hxxp://download.bleepingcomputer.com/farbar/FRST64
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Flash Drive.
attach the FRST.txt back here.
Quads
03-03-2012 08:09 PM
Thank you, here it is.
03-03-2012 08:16 PM - edited 03-03-2012 08:39 PM
I it take me a tiny bit of time to create the scripts, as I double check my own work.
Attached now,
Download the fixlist.txt
Save it in the Flash Drive, next to FRST.exe
Run FRST as you did before, except that this time around, click on the Fix button and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.
To others:-
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Quads
03-03-2012 08:47 PM
Post above updated.
Quads
03-03-2012 08:49 PM
Done, here is the fixlog.
03-03-2012 09:08 PM
Same as before but with this attachment below.
Quads
03-03-2012 09:23 PM
new fixlog attached
