New PC + Formatted PC + 1 license in use

TigerDK · ‎09-08-2011

Hi,

I have a 3-licensed pack of norton 360, one am I using on a stationary (fully activated), another on a laptop which broke down (got a new one with currently a trial) and the last on another sationary, which I formatted (with trial).

The problem is, some of my licenses is used on another norton accoount (prob. 2), which I bought through a friend and all the licenses are in use, and I need to install 2 copies of Norton.

I have a 30-day trial, but ~400 days subscriptions. How do I activate the 2 missing PC's?

-Simon Thyregod

ccIa · ‎03-26-2012

Hi,

you should be able to activate the trial with your product key if the installed version is the same for which you have the subscription.

In case the PK is not accepted, you can try to download from your Norton Account (account.norton.com) the correct product.

i hope this can help

TigerDK · ‎09-08-2011

But the problem is, I have 400x3 days of subscription and I'm only using one of them. I think it was because the norton wasn't uninstalled on the two other pc's (Norton thinks the licenses are still in use?)

ccIa · ‎03-26-2012

If you can put your product key is fine, type it and you will have your subscription back.

If the product key returns you that is not valid or you cannot use it anymore as it was already used it on more pcs than the allowed, you can contact the support to try to fix this, if possible.