Norton 360

[Royalte]

Hello!

I'm trying to enter my product key, but for some reason it won't allow me to type in vowels.  I can type vowels everywhere else..So is this a problem with my Norton product? Please help!

Thank you,

Michelle

[Royalte]

Oh, another thing:

I'm also not able to type the numbers 0, 1, 5, and the letters Z, N, S, and L

[SendOfJive Norton Fighter · Accepted solution]

Hi Royalte,

Please make sure that the Product Key you are entering is the proper key for the specific product you are trying to activate.  If the key belongs to a different product, you will encounter the sort of issue you describe.  If you bought a bundle with two Norton products, each should have its own key.

[DaveH]

Certain numbers and letters are not valid because they can be confused with each other like 0+O, S+5, 2+Z, 1+I.

A valid key does not contain any of these characters.

Make sure you are entering your product key and not the serial or order number.

Dave

[Royalte]

Yes, I looked and it turns out I got two different product keys mixed up. Thank you for your help!

[Royalte]

Yeah, my bundle did have two keys.  It turns out I got them mixed up.  Thanks for your help!!

[SendOfJive Norton Fighter]

Hi Royalte,

You're welcome.