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Visitor
rynem
Posts: 5
Registered: ‎06-07-2009

Norton 360 2.0 Installation error

I've been trying to reinstall my Norton 360 2.0 more then 5 times, and keep getting the same "Installation error". I used the Norton Removal tool and still no success. What's the problem?
Moderator
TomV
Posts: 2,906
Registered: ‎04-10-2008

Re: Norton 360 2.0 Installation error

Hi rynem,

 

Welcome to the community!

 

Do you have more information about the error message that you get? Any supporting information like the error message or may be a screenshot of the error message should help us here.

 

In the meantime, I would recommend that you contact our technical support team for immediate assistance. You can contact our technical support team over an interactive chat support session. Click the link below to connect to our technical support team.

 

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

 

Thanks,

 

TomV

Norton Forums Moderator

Symantec Corporation

 

 

dbrisendine
Posts: 5,584
Kudos: 1,294
Solutions: 263
Registered: ‎10-06-2008

Re: Norton 360 2.0 Installation error

What's the error that you recieve?
Win7 x32 SP1
Visitor
rynem
Posts: 5
Registered: ‎06-07-2009

Re: Norton 360 2.0 Installation error

9999,17x)
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton 360 2.0 Installation error

Instead of trying to install the old Norton 360 2.0 version, better try to install latest version - Norton 360 3.0 and then check. If you have a current subscription to Norton 360, you can update to the latest version by downloading the update (Norton 360 v3 Standard or Norton 360 v3 Premier). You can use the same product key of Norton 360 2.0 for activation of Norton 360 3.0. Download the appropriate version of Norton 360 3.0 from the above links, run the Norton removal tool 2-3 times and then try to install it. Let us know if you face any problem with installation.
dbrisendine
Posts: 5,584
Kudos: 1,294
Solutions: 263
Registered: ‎10-06-2008

Re: Norton 360 2.0 Installation error

rynem -

 

Here is the Symanrec support KB for that error: Error 9999,17x when Installing .  Please follow the directions on this page to correct the problem.  Let us know your progress in solving this problem.

Win7 x32 SP1
Moderator
TomV
Posts: 2,906
Registered: ‎04-10-2008

Re: Norton 360 2.0 Installation error

I would go with Yogesh's suggestion on this one because 9999 series of installation errors are not prominent in N360 3.0. This is because we are using our proprietary installation technology in N360 3.0 instead of leveraging on the MSI.

 

However, if the you want to use N360 2.0, db's suggestion will be the way to go.

 

Thanks,

 

TomV

Norton Forums Moderator

Symantec Corporation

 

 

Visitor
rynem
Posts: 5
Registered: ‎06-07-2009

Re: Norton 360 2.0 Installation error

I've done this, but now it says my product key is in use. I tried to see if I can use to the phone activation, but Canada isn't an option.
Visitor
rynem
Posts: 5
Registered: ‎06-07-2009

Re: Norton 360 2.0 Installation error

Yogesh's doesn't let me use my old product key. It says thats its already in use.

DB'S still doesn't work. I tried it more then 5 times.
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton 360 2.0 Installation error

rynem,

 

Let me know the exact message for the Product key. If the problem is happening after installing Norton 360 3.0 and during the activation, we can resolve it easily. If you get the message that "Invalid Product Key" or "You have exceeded number of installations..", then contact the Symantec Technical Support through this LINK, chat will give you immediate response.

 

Yogesh