10-18-2011 08:40 PM
I had Norton 360 4.0 which expired and purchased a new cd from a store of 360 5.0. I put cd in to install and it did not install and deleted my cd rom drive. can someone please help me?
10-18-2011 08:44 PM - edited 10-18-2011 09:03 PM
Never heard of the CD drive getting nuked by an installation disk before--although this has been a fairly common symptom of using the Norton Removal Tool without first doing a Control Panel (Add/Remove Programs) uninstall first. But we'll have to work with the symptoms you've got!
Here are the step-by-step instructions (assuming you've got your CD drive back in service again):
You should now be back in business, protected by "the speed and power of Norton!"
NOTE: If you're unable to get your CD drive going, and don't know how to find and reload the driver, we can still get your Norton up dand running, then tackle that issue separately. But you'll have to set up a Norton Account if you don't already have one, and contact the helpful folks of Norton's Live Chat customer support & get them to activate a subscription for Norton 360 v.5 (they should be able to do this when you give them the Product Key you got with your new CD). Once this is done, you'll be able to sign into your Norton Account, go to the "Products"tab, where you'll find that subscription with a big yellow "Download" button next to it, and download & install Norton 360 from there without needing your CD drive. Once this is done--and your system is again protected--we can help you find & reinstall that driver for your CD drive again..
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
10-18-2011 08:50 PM - edited 10-18-2011 08:54 PM
This is an issue that is known to happen on some uninstalls and installs. See the following Symantec Support page, which will direct you to an easy Microsoft fix for this issue: