Norton 360

[dfwtx]

360 STILL does not retain all the logins in the Explorer drop down for logins.  Although "360 3.0.0.134 forgets IDSafe log-ins" states this issue was resolved (http://community.norton.com/t5/Norton-360/360-3-0-0-134-forgets-IDSafe-log-ins/td-p/80402) -- it is not...nor has it been even in the most recent previous edtion. 

Each log-in appears in the "360" management drop-down however they do not all appear elsewhere.  Does Symanetic really care about addressing this issue or is it something they will ignore until we forget about it?

[PapauZ Norton Fighter]

Hi,

did you updated your version just recently from an older version? If yes, how did you do the installation of the new one: simply instelled over the old or used the Norton Removal Tool?

[dfwtx]

Thanks for your interest.  I actually had a 4.0-something version and a day ago, simply downloaded the new 5.0-something and installed it.  However, I was having issues previously for sometime...even before the 4.0 versions.  I was finally tired of dealing with it, having read of everyone's troubles as well.  I did go in a day after the download, removed those items I could not see and re-visited the sites, building them anew.  They "seem" to all be there now but the questions seems to be, for many, "just how long?" 

When I talked with the Norton tech's via phone, they merely wanted to sign on to my computer and take control.  However, that's not likely to happen when ALL my passwords were available.  But for the moment, with the re-entry technique, it appears to be operating - but that seems to be an odd way of fixing it.

[PapauZ Norton Fighter · Accepted solution]

If the issue would come back again, you should save the logins as a backup file (it's in the settings), than reinstall the product. Here's how you should do it:

1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
- for other languages than English please go to the Norton Update Center: www.norton.com/nuc
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360 version 5 with the downloaded installer
9. Reconnect to the internet
10. Activate Norton 360 version 5
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)

You can check how the Norton Removal Tool works in this video.

[dfwtx]

Thanks...more detail than I expected.  At this point, I've not seen any recurrance but will know when I add another entry.  Thanks again