Norton 360

[INKY]

Greetings: I Have Norton 360 Version 6.1.1.8  Installed On The Computer ... Which Is A Online Upgrade From Version 5.0 - - As The New Edition Norton 360.0 Version 6 Has Come Out ... And I Had Subscription Time (47  Days As Of Today Left On Subscription).

Problem: When I Run Live Update Or Custom Scan (Which Live Update Is Listed & Usually Ran With The Tune Ups) ... It Seems To Download The Updates ?? ... Though It Is Not Showing That I Have Updated The Definitions. ... Currently It Is Saying That Definations Were Updated 11 Hours Ago. ... Any Help To This Regard Would Be Appreciated !! ... Thanks !! ... INKY

[Tony_Weiss Administrator]

Hi INKY,

Thanks for letting us know about this issue; our team is working to resolve it quickly. Others have reported it to the NIS/NAV board as well:

http://community.norton.com/t5/Norton-Internet-Security-Norton/No-LiveUpdate-definitions-or-updates-...

Thanks for your patience while we fix this issue.

[spiderknight]

I'm having the same problem it has been 11 hours since it show I had an update. I even tried doing a restart of my computer but that did not help.

[rkasse]

Norton seems to be well aware of the problem as noted by the discussion on the NIS board.  I spoke to Live Chat and they said a fix should be out within 24 hours.

[INKY]

Greetings: Tony Weiss

Thanks You For The Information ... To Let Me Know This Is Being Worked On ... & The Hyperlink To Read On Others Having Similar Difficulties !! ... Much Appreciated !! ... Take Care !! ... INKY

[INKY]

Greetings: rkasse

Thank You !! ... Just Went To The Link Given By Tony Weiss. ... Thanks For Letting Me Know ... In Your Discussion With Live Chat ... That A Fix Should Be Out Within 24 Hours !! ... Most Appreciated !! ... Take Care !! ... INKY

[Gayathri_R Administrator]

Hi everybody,

You may still see an issue in downloading the definitions, as this issue appears to be intermittent. However, it looks to be somewhat resolved at the moment. Please let us know if you are still facing this problem.

Thanks for notifying us!

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

[rkasse]

---

Gayathri_R wrote:

Hi everybody,

You may still see an issue in downloading the definitions, as this issue appears to be intermittent. However, it looks to be somewhat resolved at the moment. Please let us know if you are still facing this problem.

Thanks for notifying us!

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

---

Auto update seems to be working again but only pulling down pulse updates.  Manual live update only gets pulse updates and some very minor items.  Still no updated Virus Definitions after 12 hours.

[rkasse]

Everything seems to be back to normal now