Norton 360

[mika]

Hi,

This problem started just last night. before that Norton 360 was running ok.

I would run Norotn 360 - it would scan and when it reaches 300K in files - it would hung. I get a message from Windows that Symantec Service Framework stopped working.

Can someone please help me?

Please see the details of the error below:

Problem signature

Problem Event Name: APPCRASH

Application Name: ccSvcHst.exe

Application Version: 107.0.6.4

Application Timestamp: 48f51148

Fault Module Name: msl.dll

Fault Module Version: 107.0.5.5

Fault Module Timestamp: 47b9ddfa

Exception Code: c0000005

Exception Offset: 0001e876

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem

Bucket ID: 988045838

Message Edited by mika on 12-13-2008 10:44 AM

[PapauZ Norton Fighter]

Did you tried to run the scan again (or sometimes to check the error)? Because the engine of 360 2.0 sometimes do that (like the ccSvcHst.exe stopping by the windows shut down)......

If it hangs every times, and every times by the same file, try to do the scan by moving the file to a pendrive, and check how norton reacts to this.

Plus run a checkdisk too, maybe there's some error with the filesystem... To do this, type in the run box chkdsk /f. It will check the drive by the windows start up.

[mika]

Yup - I tried several times after. But still hangs.

Its some system file - i do not think i could transfer it to a pen drive.

Tried to check disk...but after typin it in the run box and enter- nothing happens....weird....

Any other suggestions?

Sorry I am not that techy.

[mika]

it hangs at this file

Windows\Services\Packages\Package_2_for_KB953838~31bf3856ad364e35~amd64~~6.0.1.3

i should not delete the file right? or move it to a pen drive?

not sure how it will affect my operating system. =(

[PapauZ Norton Fighter]

I'm not sure what will happen if you move it anywhere else, but maybe you could. I think it's only a backup file for a hotfix.

To make the other thing (chkdsk) ok, run a command prompt (cmd) in administrative mode, and type there chkdsk. It will check the disk in ""safe mode"" (so can't fix anything), and if it's done, and found something, type chkdsk /f, and it should check your disk by the next win start up.

[mika]

it seems the file - keeps on changing. =(

and it so weird - cmd wont make me run chkdsk - but i am the owner and administrato for my laptop. =(

what do i need to do? thank you for helping me.

[mythbuster]

Mika,

Not sure if this helps. But definitely, it may come in handy if you haven't tried it yet. Norton 360 released a patch, a while ago,  that fixes most of the performance problems with the service ccSVCHST.exe. See the post from the Admin of this forum to know more information about it.

http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=4399

If you are able to access your UI, please go ahead and click Help & Support > About to find out the product version number. The version number should point to 2.4.0.4. If it does, then try uninstalling the product by downloading the Norton Removal Tool from the following link:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Then reinstall your Norton product to see if it works fine. While, you reinstall the product, the installer will automatically download the latest version from the Internet and then update your product. Make sure that you are connected to the Internet though.

Hope this helps.

-MbR™