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Newbie
nehnevp
Posts: 1
Registered: ‎06-15-2012

Norton 360 AntiSpam Plugin fails in Outlook 2010

After installing Norton 360 on a Windows 7 system, Outlook would hang with the Norton 360 AddIn module msouplug.dll being reported as the errant module. I have disabled the plug-in in Outlook and have removed it in the Client set-up within Norton. Anyone know if a patch has been released? This system was running Norton Internet Security 2011 with no problems prior to the upgrade to Norton 360. Norton 360 removed the earlier version, installed, did a Live Update and still caused Outlook to have issues.

Symantec Employee
HarryP
Posts: 736
Registered: ‎07-23-2010

Re: Norton 360 AntiSpam Plugin fails in Outlook 2010

Hi Nehnevp,

 

Welcome to Norton Community!!!

 

Sorry for the trouble. I would suggest you to try Norton Remove & Reinstall tool, uninstall and reinstall Norton 360 first:

http://www.norton.com/nrnr

 

Let me know if the problem persists even after performing uninstall/reinstall.

 

Thanks,

HarryP