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Visitor
Lancaster
Posts: 4
Registered: ‎12-29-2010

Norton 360 Blocking my website and cannot FTP

Today all of sudden I cannot FTP any files to my server and I cannot access any of my websites in any browser.

 

When I looked at Norton it says the website was submitted for further suspicious analysis.   I contacted my webserver hosts who say that all of my websites are accessible and working fine.

 

  1. Do I have to unblock the website that is showing up inside Norton?  If so, how do I do this.
  2. This particular website that Norton is having a problem with has always run perfectly and is a publishing website and has no malicious software. 
  3. What would happen if say a customer of mine was trying to access my website and had the same problem with Norton!

 

Thanks.

 

Running version 4.3.0.5

 

Visitor
Lancaster
Posts: 4
Registered: ‎12-29-2010

Re: Norton 360 Blocking my website and cannot FTP

The minute I posted this post, put the kettle on and came back, everything returned to normal! Websites working, FTP working. No idea what changed...

delphinium
Posts: 9,862
Kudos: 2,965
Solutions: 293
Registered: ‎11-21-2008

Re: Norton 360 Blocking my website and cannot FTP

That is why we all love computers.  :smileytongue:

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Visitor
Lancaster
Posts: 4
Registered: ‎12-29-2010

Re: Norton 360 Blocking my website and cannot FTP

Well, hmf that didn't last long.  The same thing happened again.

 

I surfed around the net and read various bits and pieces but no real solution. In the end I came up with the idea that it must be something to do with the router blocking the FTP and browser visits to this one particular site. I logged into the router, sniffed around there for a while, seems like a lot of gobbledeegook, decided to uncheck the Firewall option. :womanhappy:

 

Went to pour the coffee, came back - browser comes up with the site, FTP working like a charm. It is now 16:54 and we are still happily going along...

 

Note:  The firewall option comes with the router. Perhaps it was having an issue with Norton?

Visitor
Lancaster
Posts: 4
Registered: ‎12-29-2010

Re: Norton 360 Blocking my website and cannot FTP

I must mention that I did restart the router a number of times, the last one being for more than a minute to clear the whatsis. So, I don't have a definite solution to what I did as I tried numerous things, including disabling Norton firewall for a bit.  Norton is now back on and everythng seems to be working OK.