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Newbie
MikeJensen67
Posts: 1
Registered: ‎09-07-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

I have the same problem.  Every time I leave my computer idle, Norton locks up the PC.  I am running Windows XP / SP3.  It is unbelievable how badly this impacts my work.  As a developer, I have to exit my development studio to prevent losing my information.

Newbie
tpaczek
Posts: 1
Registered: ‎09-08-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

I'm having this problem too.  I am not happy.  I never had it before, so I'm thinking something that was updated in the Live Update has caused it.  Symantec really needs to fix this or I'll be going elsewhere for my virus protection.

Visitor
saigodog
Posts: 1
Registered: ‎10-03-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

I am also running into the same problem.  I am running n360 version 4.305  on Windows 7 64.   I ran power eraser no problems. 

James

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton 360 Crashes My Computer Performing Background Tasks

[ Edited ]

Hi James,

 

I have sent you a private message. Please look for the in the upper right hand corner of any community page to access the message. Please check and reply to me.

 

Yogesh

Symantec Employee
sheenn
Posts: 28
Registered: ‎01-31-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

Hi James,

 

It would be great if you can gather the log files and upload as requested by Yogesh. That will help us to identify the root cause of the problem. If you no longer face this problem, please let me know.

 

Thanks!

 

Sheen.

Visitor
johng
Posts: 3
Registered: ‎11-04-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

Is there a fix yet?  I have been suffering daily crashes for about a month now, and finally tied it down to Background Tasks in Norton 360  ver 4.3.0.5.  I have used Norton for many years but this is making me look around for alternatives.

Visitor
rgray
Posts: 8
Registered: ‎11-03-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

Johng:

 

My daughter's computer has been doing the same thing for the past month.  She has version 4.3.0.5.  As far as I know, there isn't a permanent fix yet.  I was able to isolate my daughter's computer problem  to the "insight optimizer" (aka "idle time optimizer") that runs during the idle background scans.  From what I understand, "Idle time optimizer" is a boot volume deffrager.  Norton uses the Windows based defragger to perform the task.

 

Here is what I have done to her computer to temporarily stop the crashes until a permanent fix can be figured out..

 

1. I have her running Norton 360 in silent mode right now because I don't want the background idle scans to start. 

2. I shut off disk optimizer in task scheduling

3. I shut off idle time optimizer (this is what was causing her computer to freeze) in administrative settings

4. Set idle time to 30 minutes

5. Keep turning silent mode on every time it expires (max is 1 day).  My only concern is in silent mode the virus definitions and virus/spyware scans don't run so she has to remember to run them manually.  I read somewhere that if idle time optimizer has tried to run and didn't complete, it will continue to try and run until completion even though you have it turned off.  Once it completes then it will not run again since it is turned off.  I don't know if this is true or not and I don't want to test it out because I don't want any more crashes.

 

Here is a link that I started yesterday on this site.  You can read through some of the suggestions.

 

http://community.norton.com/t5/Norton-360/Norton-360-Insight-Optimizer/td-p/321084

 

 

Visitor
johng
Posts: 3
Registered: ‎11-04-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

Thanks.  I turned off disk optimizer and idle time optimizer and the computer seems to be OK.  It has been running for two days without crashing.  It seems like I don't need silent mode.

Newbie
chrisjcp
Posts: 2
Registered: ‎12-18-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

I have been having problems with this issue now for almost 12 months. I started on XP, upgraded that to Windows 7 and eventually bought a stand alone copy of Windows 7 and installed that from fresh.

 

Every time I turn the computer on the first thing I have to do is put Norton into silent mode for a day. If I don't it will seize up everything within 2 to 3 minutes. Once in silent mode it will crash the computer if there is no activity for about 10 minutes. This happens EVERY SINGLE DAY. It has happened EVERY SINGLE DAY for a year. I have spent time on line with Norton support - that didn't fix anything. I have had Norton reinstall 360. That did nothing. I have been sent reams of instructions to set the machine into permanent silent mode. The instructions were wrong and that didn't work - all that did was force a full system scan to start everytime the PC was started which results in a crash within a couple of minutes. I haven't been able to run a scan in normal or safe mode for a year.

 

I have demanded my money back time and again without ANY response.

 

I have read thousands of posts on assorted message boards all over the web and nobody knows what to do. This a VERY widespread problem that it appears Norton have no solution to. I am done with them and their products for the rest of my life.

 

Your support has been atrocious and has meant my computer is almost useless. There are 4 monhs worth of comments on this board and still no solution? There are thousands of people experiencing this problem but suppost staff just go silent when questioned about it.

 

What do we have to do to get this taken seriously?

 

 

Newbie
chrisjcp
Posts: 2
Registered: ‎12-18-2010

Re: Norton 360 Crashes My Computer Performing Background Tasks

I guess nobody at Norton either monitors these threads or cares about there product performance.

As there has been no response to this in 4 days I will now remove all traces of Norton from my computer and find a product that actually functions properly. Thanks Norton, you have lost a customer - one of many I suspect.