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Visitor
Sergeant319
Posts: 6
Registered: ‎10-10-2012

Norton 360 Error Message 8506, 421

I have seen multiple post for this error issue in this community. After installing and reinstalling Norton 360 (6 Times), I still get the error message. I finally went with the live support and had a support tech uninstall and restart Norton 360. That was supposed to have fixed the issue. Yesterday, BAM, here we go again, Error message 8506, 421. Autofix cannot find a solution for the problem and recommends opening a case. Tried that, no help. Now this is the last straw, this morning my wife's laptop received the same error. I want to stay with Norton, but come on guys, you obviously know about the issue and have not developed a fix. My renewal is coming up and I need to make a decision. Thanks for any help for myself and the rest of the Norton 360 subscribers.

dickevans
Posts: 11,770
Registered: ‎04-08-2008

Re: Norton 360 Error Message 8506, 421


Sergeant319 wrote:

I have seen multiple post for this error issue in this community. After installing and reinstalling Norton 360 (6 Times), I still get the error message. I finally went with the live support and had a support tech uninstall and restart Norton 360. That was supposed to have fixed the issue. Yesterday, BAM, here we go again, Error message 8506, 421. Autofix cannot find a solution for the problem and recommends opening a case. Tried that, no help. Now this is the last straw, this morning my wife's laptop received the same error. I want to stay with Norton, but come on guys, you obviously know about the issue and have not developed a fix. My renewal is coming up and I need to make a decision. Thanks for any help for myself and the rest of the Norton 360 subscribers.


Welcome,
What scans have you run and have you reeceived any error messages? I will assume that the tech either used the NOrton Remove and Reinstall Tool or used the Norton Removal Tool to be sure that the copy being installed was a clean one.

This would lead me to think that there may be something else happening. Have you run a full scan with something like Malwarebytes free scanner?

http://www.malwarebytes.org/products/malwarebytes_free

It's Norton compatible and makes a great second opinion scan.

Please also understand that it is not currently possible for any one security program to protect you 100% of the time from 100% of the threats that are being released by the thousands daily.

Keep us posted

 

Dick
Win7x64 SP1 current NIS V21
Symantec Employee
HarryP
Posts: 769
Registered: ‎07-23-2010

Re: Norton 360 Error Message 8506, 421

[ Edited ]

Hi Sergeant19,

 

Which version of Norton 360 do you use? Do you have anyother security products installed in your computer? Can you try running Windows Updates to get latest security updates?

 

In meantime, I would also suggest to use Norton Power Eraser:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20100917002731EN_EndUs...

 

Thanks,

HarryP

Visitor
Sergeant319
Posts: 6
Registered: ‎10-10-2012

Re: Norton 360 Error Message 8506, 421

I have Norton 360 Ver 20.1.1.2. I have uninstalled and reinstalled this product myself and also had a tech in Norton Chat uninstall and reinstall 360. I am still getting this error message. Now my wife's laptop is getting the same error message.

Visitor
Sergeant319
Posts: 6
Registered: ‎10-10-2012

Re: Norton 360 Error Message 8506, 421

Yes we used the Norton Removal Tool each time that we uninstalled and then reinstalled the Norton 360. When I start my computer, this error comes up and Norton 360 attempts to do an Autofix, however, it appears that Norton is running as I have a green checked mark icon in the bottom right corner of my taskbar.

Visitor
Sergeant319
Posts: 6
Registered: ‎10-10-2012

Re: Norton 360 Error Message 8506, 421

Sorry for another post, yes I have Malwarebytes and have used it also.

yank
Posts: 9,368
Kudos: 2,055
Solutions: 470
Registered: ‎12-02-2009

Re: Norton 360 Error Message 8506, 421

Hi Sergeant319,

 

A couple of qustions:

 

Have you run the Norton Power Erasers as HarryP suggested?  If so what were the results?

 

Also HarryP asked if you have any other Security Programs installed. and if Windows Update is current.  I don't see any answers to those qustions either.

 

Now I am curious how long you have had N 360 installed on your systems and also which AntiVirus program you were using prior to initially installing N 360?  Also if yu were using an AV that did not include a firewall - which firewall were you using. 

 

If you upgraded to N 360 from version 6, did you do a clean install or an over the top install? 

 

You really have to try to answer all our questions, s the answers will give us an idea of the present condition of your system andin the long run make it easier to assist you.

 

Contributor
rolski
Posts: 15
Registered: ‎10-08-2012

Re: Norton 360 Error Message 8506, 421

If you go back to v6, does that work ok ?

Visitor
Sergeant319
Posts: 6
Registered: ‎10-10-2012

Re: Norton 360 Error Message 8506, 421

Did not Run Norton Power Eraser, but I would think that the Norton tech rep may have tried that. I am not running any other AV programs. There are so many people who are having this same error message, I would think that Norton would try to come up with a patch to fix it.. Sorry, I am getting a little frustrated with Norton, but I appreciate you trying to help.

yank
Posts: 9,368
Kudos: 2,055
Solutions: 470
Registered: ‎12-02-2009

Re: Norton 360 Error Message 8506, 421

I repeat:

 

Now I am curious how long you have had N 360 installed on your systems and also which AntiVirus program you were using prior to initially installing N 360?  Also if you were using an AV that did not include a firewall - which firewall were you using.

 

If you upgraded to N 360 from version 6, did you do a clean install or an over the top install?

 

You really have to try to answer all our questions, s the answers will give us an idea of the present condition of your system andin the long run make it easier to assist you.

 

I can understand your frustration and the added presure of renewal time approaching.  Unfortunately, not all 8506, 421 errors have the same corrective action - this can vary from system to system - that is why the more we get answeres to the better we can understand your situation and help you.  Since the solutons vary also, it might be impossibkle to produce a "fix" that wuld handle all the differences in errors and systems.