08-26-2008 11:11 AM
08-26-2008 01:36 PM - edited 08-26-2008 01:44 PM
I hate to say it but misery loves company, I have the same issue. I found a work around -- NOT A FIX -- which is to disable the "Symantec Network Security Intermediate Filter Driver" on the network adapter. To do this go into the properties for the wireless connection. On the General tab you will see a scroll box titled "This connection uses the following items:" Uncheck the item labeled "Symantec Network Security Intermediate Filter Driver". This may take a minute to take effect. I would then suggest rebooting and see if you can access your wireless connection. You might also want to follow my thread (I'm hoping for someone from Symantec to identify a fix) http://community.norton.com/norton/board/message?b
By the way, if this does not help you can just reverse the procedure to reenable that service, i.e. check the box - the item will still be there unless you uninstall it in that case you would click install, select service, select Symantec in the left box and the filter driver in the right box, then click OK. Again a reboot is recommended.
08-30-2008 03:36 PM
I really do not see this as a workaround and to the best of my knowledge is not one endorsed or proposed by Symantec.
The OP indicates that even msconfig fails. Did you have this problem before applying your workaround?
09-01-2008 08:57 PM
As you have mentioned you are unable to run MSCONFIG and it gives the error " 'msconfig' is not recognized as an internal or external command, operable program or batch file."
This will only happen if you try to open MSCONFIG from the command prompt.
Instead, you will have to follow these steps to open MSCONFIG:
1) Click on Start > Run.
2) Type MSCONFIG and then press Enter.
This will open MSCONFIG. Let me know your observations.
To comment on the issue of cannot connecting to Internet after installing Norton 360, I will suggest that you reinstall the latest updates of the Network card driver. You can get from the Network Card Manufacturer's website. If you do not find that, please let me know the name of the n/w card manufacturer.
Let me know if you have any doubt.
09-03-2008 01:26 PM
I am grateful to you pointing this out. I had thought that perhaps this was the issue, but when I tried it from a command prompt it worked.
Now I realise that this is only because my command prompt is 4NT (JPSoft). As you say msconfig does not work from either "cmd" or "command" prompts.
I think your suggestions are excellent.