Norton 360

[rawej]

CAN A NORTON PROFESSIONAL  STAFF RESPOND ME PLS ????

I am Using the Registered version of   ( NORTON 360 PREMIER EDITION) for over 3 years ! 

It is for over  a week  after downloading   a ( Livid Download  Programme) my default page has changed to    (http://www.searchnu.com/406)  + A tool bar has been installed over my    (( 1/ Mozella Firefox   2/Iternet Explorer   3 / google Chroom  ))

I :  A/   UPDATED MY  (Norton 360- Premier Edition)

     B/   FULLY SCANNED MY COMPUTER

     C/  Downloaded & USED    (NORTON POWER ERASER )   VIA MY ANTIVIRUSE

     D/ MANUALLY   REMOVED  ( ILivid ) from my Computer 

     E/ CALLED NOTON HELP CENTRE  VIA   ( 02076165600- FROM LONDON  - supposed to be a free Number )  a staff from  India  responded me   & waisting time   for over  30 minutes  & FINALLY YET Has not solved  my problem  & RIDICULOUSLY  £ 36.00 has been added to my mobile BILL     BECAUSE OF CALLING THIS FAKE  FREE NUMBER )

 YET  MY PROBLEM STILL EXIST !!  

CAN A GENUINE  NORTON STAFF RESPOND MY QUIRY ???? 

[Quads]

I won't be back on the forum for up to 24 hours.

Quads

[huwyngr Norton Fighter]

rawej,

Most help here comes from volunteers who are users like yourself but with specialized experience in many cases. There are some Norton Staff who are active here and you can tell them because their names are in red.

I"m sorry about your phone experience -- I don't know whether that number is meant to be a Freephone number or not, nor whether Freephone numbers are free on mobile phones -- don't they have their own way of doing things?

Just came across this document from Ofcom on his very question of charges including from mobile phones:

http://consumers.ofcom.org.uk/files/2010/01/numbering.pdf 

If you want help, as you obviously do, pay attention to what Quads has said in his message and wait without trying to clear this since any attempt to do that, even if you see it has done it for someone else, can prevent him from helping you with tools he has available.

So please be patient ....

[Venkat_J]

Rawej,

Welcome to the community!

I'm sorry to know your unpleasant experience. Do you remember what our techs did to resove the problem? You're in the safe hands of Quads. Can you please send me a Private Message of the case id number or the email used for the support transaction. This will help me look into the case and find out what our agents did to resolve the problem. 

Here is how you can send me a Private Message.

http://community.norton.com/t5/help/faqpage/faq-category-id/pm#pm

As to your question on the free number. I can check whether this was toll free number or not, but, I believe it isn't.

Thank you.

Venkat

Venkat Jammalamadugu
Sr. Consumer Business Operations Analyst

Worldwide Support and Customer Experience 
www.norton.com

[rawej]

Venkat_J

I CANT SEND U A PRIVATE MASSEGE -   EVEN I FOLLOWED ALL THE REQUIREMENTS !

[Quads]

Have you still got the problem??

Quads

[Venkat_J]

Hello rawej!

Sorry to know that you're unable to send a Private Message to me. I've sent you a private message, please click the yellow envelope icon on the right top corner of the screen. Looking forward to the details.

Thank you.

Venkat Jammalamadugu
Sr. Consumer Business Operations Analyst
Norton Worldwide Support & Customer Experience