Norton 360

[peterweb Super RootKit Eradicator]

If you are willing to try to diagnose this problem to find out if it is 360 v6 causing the problem, you can back up your Identity Safe data. Then remove 360 using the Norton Removal Tool. Then download and install version 5 that can be found here for 360 Standard      or here for 360 Premium 

Run LiveUpdate, rebooting as necessary, until no updates are available.

See if the problems are solved and your system works as you saw before.

[happylarry12]

Hi,

Yeah, the last two Norton guys have already told me to do that a few posts back and it had no effect.

Larry

[peterweb Super RootKit Eradicator]

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happylarry12 wrote:

Hi,

Yeah, the last two Norton guys have already told me to do that a few posts back and it had no effect.

Larry

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Looking over the earlier posts, you were just re installing version 6. I was suggesting installing version 5 to see if it is something in the new version causing your trouble.

[happylarry12]

Yes I did that. And no result. I then upgraded again from 5 to 6 like it was. No result. I'm not being funny but this seriously starting to anger me now! Ok, I've only noticed that this has been like this for a week but as I said it was working fine a month ago.

Just to re-interate for those who don't want to trawl through the previous posts:

1) The PS3 can see and stream from the Android device. (As long as AllShare is running on the device itself.)

2) The PC can also detect the Android device and stream from it through WMP 12 (again if Allshare is running on the device itself)

3) The PC installed version of AllShare detects both the Android device "and" the Homegroup temporarily. But after about a minute or two, the Homegroup icon and the files it's sharing dissapears again leaving just the Android device in the "connected shared device" pane on the left.

4) In 360 settings under "network map" It detects my PC, my PS3, my router and my Android device. All are set to "Full Trust".

5) Homegroup troubleshooter detects no issues other than the fact that Norton 360 a non-certified Windows firewall is installed.

Multiple searches on Google and Bing etc turn up a myriad of hits with people all over the world with this exact same problem! But when you actually click the links to see if thier questions get answered nobody ever seems to get the problems resolved as nobody seems to know to fix this. I seriously can't understand what is wrong here? And I don't believe in coincidences. Yes of course there's a good chance that Norton has nothing to do with this problem. But the fact is "everything" was working fine at the end of Feb before I did the upgrade and that particular period from what I remember, was when I last streamed any kind of media to either my PS3 or my Android from the PC. So my gut feeling is there is some sort of link there. Whether something has been permenantly changed or what I don't know. I've called up my broadband provider who told me that my particualr router doesn't support IPv6. As I read that Homegroup needs that running in order to operate. So that's also out of the window or media streaming wouldn't have worked previously back in Feb.

[peterweb Super RootKit Eradicator]

It seems like we may have exhausted the troubleshooting for 360. You say you now get the same issue with version 5 installed.

It seems like there might have been some Microsoft update that may have affected the way your network functions. Have you tried a system restore to a point you know things were working? Then if things work again, go to Microsoft Update, and only allow 1 update at a time, testing your system until something changes. That would identify the problem.

[RoloX2]

Either it wasn't mentioned or I overlooked it but I neither noticed AllShare being mentioned at the beginning nor did I notice streaming.  AllShare is a completely different app and if that is what's not working, start there.

- post hoc ergo propter hoc is a fallacy; correlation is not causation.  To settle this: does everything work without Norton installed at all?

- Windows streaming can be enabled in the Homegroup page or the Advanced Network settings (still waiting for those) page.  I'd make sure there isn't a conflict between Windows streaming and AllShare streaming.

- Homegroup does not equal streaming; Homegroup makes it easier to manage shares and access with a simple interface; it creates a HomeGroupUser$ group for easier workgroup management.  This only works in Windows 7; other devices will have to use regular NTLM credentials.

- If you only have one Win7 box, Homegroup is of no value to you; disable it and use normal sharing.

Note that I don't know what the actual problem is.  You can't access shares?  You can't access (AllShare/Windows) streaming? 

[happylarry12]

Hi,

I'm still here. I just haven't had time to reply over the bank holiday weekend or actually concentrate much on the problem unlike last weekend. I will however have a proper look at the system restore option tomorrow. Rolo: I strongly doubt it's an issue to do with Allshare as the Homegroup is also no longer visible on the Playstation media sharing fucntion either. To answer your question though, if you look back to what I've written (to save me writting it all out again) lol, it should give you a good indication of the situation and the software used.

Thanks for taking the time to get back though guys. I'll reply in full with results tomorrow after work.

Larry

[RoloX2]

#4 above: Why Full Trust and not Shared?