Not what you were looking for? Ask our experts!
Reply
Visitor
Billyboy57
Posts: 4
Registered: ‎05-03-2012

Norton 360 Renewal Pricing

I have just renewed my Norton 360 v6 subscription at a cost of £64.99, however one week before the price was £59.99. I have now found on Amazon's website Norton 360 v6 selling for £24.99 if you spend more than £30.00 at Amazon. A lot of companies are turning to this type of pricing structure, to entice new subscribers to buy their products, but its wrong.

 

I am very happy with Norton products, but it does feel that you have been ripped off when you see a big fluctuation in prices.

Regular Contributor
rkasse
Posts: 51
Registered: ‎03-08-2012

Re: Norton 360 Renewal Pricing

The renewal on Norton sites are usually not at the best prices available.  Consider looking around for better prices prior to the expiration date and then renew by just putting in your new key/code.

 

As far as your recent purchase goes, you can check with customer support to see if you may cancel your renewal under the 60 day guarantee.  If so, you can purchase at a better price and then cancel the more expensive purchase.

peterweb
Posts: 8,792
Kudos: 1,374
Solutions: 343
Registered: ‎04-17-2008

Re: Norton 360 Renewal Pricing

One other thing to be sure of is that you are comparing the same version of N360, Standard or Premium.

 

Other than that, go ahead and look for the best price, and use the key from that purchase.


Things happen. Export/Backup your Identity Safe data.
Visitor
Billyboy57
Posts: 4
Registered: ‎05-03-2012

Re: Norton 360 Renewal Pricing

Thank you for your reply. An Update to my message. I have contacted Norton about this situation, and they have refunded me £16.10, and given me an extra 2 months of subscription.

 

Kind regards 

Regular Contributor
rkasse
Posts: 51
Registered: ‎03-08-2012

Re: Norton 360 Renewal Pricing


Billyboy57 wrote:

Thank you for your reply. An Update to my message. I have contacted Norton about this situation, and they have refunded me £16.10, and given me an extra 2 months of subscription.

 

Kind regards 


That's great!  Nice going.:smileyhappy:

peterweb
Posts: 8,792
Kudos: 1,374
Solutions: 343
Registered: ‎04-17-2008

Re: Norton 360 Renewal Pricing


Billyboy57 wrote:

Thank you for your reply. An Update to my message. I have contacted Norton about this situation, and they have refunded me £16.10, and given me an extra 2 months of subscription.

 

Kind regards 


Another example of the Support department coming through with the right answer.


Things happen. Export/Backup your Identity Safe data.
Contributor
Stecyk
Posts: 45
Registered: ‎06-18-2009

Re: Norton 360 Renewal Pricing

The renewal on Norton sites are usually not at the best prices available.  Consider looking around for better prices prior to the expiration date and then renew by just putting in your new key/code.

 

Does that mean you let your current subscription lapse and just purchase a new one prior to expiration? And if so, do you need to change a setting in your account so that it does not automatically bill you?

Regular Contributor
rkasse
Posts: 51
Registered: ‎03-08-2012

Re: Norton 360 Renewal Pricing


Stecyk wrote:

The renewal on Norton sites are usually not at the best prices available.  Consider looking around for better prices prior to the expiration date and then renew by just putting in your new key/code.

 

Does that mean you let your current subscription lapse and just purchase a new one prior to expiration? And if so, do you need to change a setting in your account so that it does not automatically bill you?


No, I would not let your subscription lapse.  Yes, I would disable the auto-bill feature.  To preserve the number of days remaining on your subscription, I would wait for a couple of days before expiration and then renew by clicking Renew at the bottom of the main user interface and then I have key/code. Plug in the key from your new purchase and you should be all set.  No need to uninstall/reinstall.

Contributor
Stecyk
Posts: 45
Registered: ‎06-18-2009

Re: Norton 360 Renewal Pricing

Thank you for the helpful hint. I hadn't realized that I could purchase keys and plug them in to my current subscription.

Regular Contributor
rkasse
Posts: 51
Registered: ‎03-08-2012

Re: Norton 360 Renewal Pricing


Stecyk wrote:

Thank you for the helpful hint. I hadn't realized that I could purchase keys and plug them in to my current subscription.


Although you can purchase keys outright on the net I would not recommend it.  No all such purchases are legit.  I suggest buying the product at the best price from a reputable retailer either a local store or online.  Then just use the supplied key to do your renewal without the need to install the newly purchased product.