Norton 360

[khilsen]

My Norton 360 started reminding me the other day about my remaining subscription period being 30 days. Well i thought for once to be organized and a bit in advance so i tried to renew through Norton's own subscription service. Tried for 2 days on and off. Every time the conection to the Symantec server timed out. So i bought a new copy from amazon, downloaded it and got my product key. At this time i still had 26 days remaining. So insted of installing Norton 360 again i entered the product key which was generated from my purchase through amazon. 

To my surprise my subscription now says 366 days! What happened to my 26days left of my previous subscription? It is not too big a deal but feel is more like a principle having lost 26 days....In my head i should now have 366+26 days = 392 days left of my subscription. Is this really how it is meant to work?

Thanks

[yank Trojan Terminator]

I believe where you messed the system up was when you entered the new Product Key.  Entering the new product key flagged your install as a "new installation" which only receives 366 days from the date of activation.

I have just gone thru the auto- renewal today and my install reflects the 16 days I had left plus the 366 for the new subscription.  

I believe you should have waited until your old subscription was down to one or two days and then done what you did and you would have had 366 days from that time.

[mdturner]

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khilsen wrote:

My Norton 360 started reminding me the other day about my remaining subscription period being 30 days. Well i thought for once to be organized and a bit in advance so i tried to renew through Norton's own subscription service. Tried for 2 days on and off. Every time the conection to the Symantec server timed out. So i bought a new copy from amazon, downloaded it and got my product key. At this time i still had 26 days remaining. So insted of installing Norton 360 again i entered the product key which was generated from my purchase through amazon. 

To my surprise my subscription now says 366 days! What happened to my 26days left of my previous subscription? It is not too big a deal but feel is more like a principle having lost 26 days....In my head i should now have 366+26 days = 392 days left of my subscription. Is this really how it is meant to work?

Thanks

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Hi khilsen

Contact Customer Support via the following chat link, explain what has happened and they should reinstate the "lost" days for you.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

[khilsen]

Thank guys - still **bleep**e

Not only could i get in touch with Norton through their renewing service

- and nor through their chat-service.

Installed their program 10 times clicking run in a never-ending loop. Disabled pop-ups yes.

Dont know what it is but do not thing they want to help me....

Managed to send a mail after cutting the message drastically since they only allow 100 characters...

Fruzztrating!!!

Edit - Even tried to log-in to my account to get my account details for them, and do you believe it - I could not;  "Server not available"

My godd

[floplot Norton Fighter]

Hello khilsen

Are you located in a different location than US/Can? If you are, then we can give you a different link for customer support. The link that was given above was for the US/CAN area. Thanks.