10-08-2011 01:38 AM
My Norton 360 says that my SONAR advanced protection is turned off, it will not find a solution on my product and the internet page won't load when I click 'view solution' could you please help me find a solution for this problem.
10-08-2011 02:09 AM - edited 10-08-2011 02:11 AM
HP-Mini 110 -1020NR (netbook) 2GB RAM, CPU N270 @1.60GHz, Windows XP Home, SP3, NIS 2011 126.96.36.199 (installed 12h00 GMT 18-JUL-11) , FF5,IE8
10-08-2011 02:10 AM
can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 188.8.131.52)
Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v184.108.40.206
10-10-2011 10:05 PM
This is exactly what I am going through to. My Norton 360 v.5 says that my SONAR advanced protection is turned off. I keep running Live Update, it seems fine for a few minutes then I get the error message again (3039 69638). I have Windows 7 running at 64 bits. My system crashed 2 days ago, I got it up and running again today but Norton was not accessible anymore (the icons were on the desktop but did not link to the program). I uninstalled and reinstalled Norton 360 many times by downloading it from my Norton account online. I also downloaded the Norton Removal Tool, used it then reinstalled Norton 360 (interesting as the icons were still left on my desktop after using the removal tool). Incidentally, I had Norton Internet Security, then updated to Norton 360 only this today.
Does anyone have any ideas about this?
10-11-2011 09:57 AM
I can't find any evidence that anyone has ever encountered this before this thread. Yet we're certainly seeing a lot of occurrences now. That brings two possibilities immediately to mind (there may be others):
Good luck--and keep us posted. One way or the other, we'll help you get this figured out!
10-12-2011 06:42 AM
Googling SONAR 3039,69638 reveals this error to be widespread, going back years. Because repeated reinstalls no not appear to solve the problem for many, it would appear to be a bug inherent in the Norton platforms, specifically in the NIS SONAR component.
My personal solution until Norton addresses and fixes the problem is simply to ignore the error and the SONAR engine entirely while replacing the behavioral analysis function withy the free program ThreatFire which does the same thing. I know TF isn't Norton, but with this recurrent 3039,69638 error neither is Norton.
10-12-2011 07:45 AM
Interesting--I confess, I hadn't Googled, only searched these forums...since it seemed safe to assume that if this was widespread before now someone would have come here to ask about it. Just goes to show it's never safe to assume!
Thanks (to all) for bringing this here, since it's more likey to get the attention of someone who can do something about it!
I am also concerned about this related thread, which suggests that there are circumstances under which the user can't effectively exclude files or folders from analysis using the functionality provided for doing so. Would be nice if appropriate fixes could find their way into the final release of 36660 v.6....