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Newbie
tom_goodman
Posts: 1
Registered: ‎10-08-2011

Norton 360 - SONAR Protection error

My Norton 360 says that my SONAR advanced protection is turned off, it will not find a solution on my product and the internet page won't load when I click 'view solution' could you please help me find a solution for this problem.

 

Regards,

Tom Goodman

Keylogger Crusher
RichD
Posts: 302
Registered: ‎01-06-2010

Re: Norton 360 - SONAR Protection error

[ Edited ]
Hi tom_goodman, Welcome to the Forum. Could you tell us the version number of your product (click on Support>About), and also which Windows operating system are you using, and which platform, 32-bit or 64-bit? Thanks, RichD


HP-Mini 110 -1020NR (netbook) 2GB RAM, CPU N270 @1.60GHz, Windows XP Home, SP3, NIS 2011 18.6.0.29 (installed 12h00 GMT 18-JUL-11) , FF5,IE8

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton 360 - SONAR Protection error

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.1.0.29)

Thanks!


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
bozoclown
Posts: 1
Registered: ‎10-10-2011

Re: Norton 360 - SONAR Protection error

I have the same problem.  How do I fix this?  My version is 5.0.1.29 of Norton 360.  I have Windows 7 operating system.

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton 360 - SONAR Protection error

Did you updated from a previous Norton version?


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
foxgloverose
Posts: 1
Registered: ‎10-10-2011

Re: Norton 360 - SONAR Protection error

This is exactly what I am going through to. My Norton 360 v.5 says that my SONAR advanced protection is turned off. I keep running Live Update, it seems fine for a few minutes then I get the error message again (3039 69638). I have Windows 7 running at 64 bits. My system crashed 2 days ago, I got it up and running again today but Norton was not accessible anymore (the icons were on the desktop but did not link to the program). I uninstalled and reinstalled Norton 360 many times by downloading it from my Norton account online. I also downloaded the Norton Removal Tool, used it then reinstalled Norton 360 (interesting as the icons were still left on my desktop after using the removal tool). Incidentally, I had Norton Internet Security, then updated to Norton 360 only this today.

Does anyone have any ideas about this?

Newbie
Aaron12
Posts: 1
Registered: ‎10-11-2011

Re: Norton 360 - SONAR Protection error

Hi i have the same problem. I have the version 5.0.1.29 and Norton 360 and windows vista. Does anyone no a solution to the problem?

DistEd2
Posts: 1,965
Kudos: 412
Solutions: 81
Registered: ‎08-11-2011

Re: Norton 360 - SONAR Protection error

I can't find any evidence that anyone has ever encountered this before this thread. Yet we're certainly seeing a lot of occurrences now. That brings two possibilities immediately to mind (there may be others):

  1. You may have encountered an actual bug in the program that made it through testing; specifically, this may be a bug accidentally introduced in the latest update to Version 5. If this is the case, we'll need the Symantec folks to pick this up and collect the additional information they'll need to isolate the bug.
  2. You may each have encountered some form of malware that produces this as a symptom. Do any of you have any reason to suspect that some malware may have slipped through (e.g., recent download of a file you weren't expecting, or following a web link, that looked OK at the time, but in retrospect seems suspicious)? Do any of you have reason to believe that a malware encounter is impossible (for example, a brand new computer, fresh out of the box, that came with Norton pre-installed)? If you do suspect malware, you might download and run the free version of malwarebytes as a crosscheck for your Norton; it's updated regularly and does not contain real-time scanning that would conflict with your Norton product. If you do so, and it finds anything, please let us know.

Good luck--and keep us posted. One way or the other, we'll help you get this figured out!

Newbie
ToYo
Posts: 1
Registered: ‎10-12-2011

Re: Norton 360 - SONAR Protection error

Googling SONAR 3039,69638 reveals this error to be widespread, going back years. Because repeated reinstalls no not appear to solve the problem for many, it would appear to be a bug inherent in the Norton platforms, specifically in the NIS SONAR component.

 

My personal solution until Norton addresses and fixes the problem is simply to ignore the error and the SONAR engine entirely while replacing the behavioral analysis function withy the free program ThreatFire which does the same thing. I know TF isn't Norton, but with this recurrent 3039,69638 error neither is Norton.

DistEd2
Posts: 1,965
Kudos: 412
Solutions: 81
Registered: ‎08-11-2011

Re: Norton 360 - SONAR Protection error

Interesting--I confess, I hadn't Googled, only searched these forums...since it seemed safe to assume that if this was widespread before now someone would have come here to ask about it. Just goes to show it's never safe to assume!

 

Thanks (to all) for bringing this here, since it's more likey to get the attention of someone who can do something about it!

 

I am also concerned about this related thread, which suggests that there are circumstances under which the user can't effectively exclude files or folders from analysis using the functionality provided for doing so. Would be nice if appropriate fixes could find their way into the final release of 36660 v.6....