10-10-2012 05:42 PM
Howdy All:
I have a feeling that this issue may come down to a corrupted copy of Windows 7 64bit, but I'll try here first. For little more than a month now, I've noticed that Norton 360 was shutting itself off. Now, I have a copy of V5, which I upgraded to V6. Basically, after about 5 to 10 minutes of use, the Norton icon would disappear from the system tray. Activating the program manually would bring it back, but within the 5 to 10 minute period after, it would disappear and the program window would as well. I've even had it do this during virus scans. After enough pushing, I would often get an error message, (can't recall the number) but the listed solution was a complete uninstall and reinstall of Norton 360. I proceeded to do this, then reappeared back to V6, ran LiveUpdate until there was nothing left to download, did a system scan, and everything was peachy. Unfortunately, the problem persists. It seems that the only time that Norton 360 (either under V5 or V6) runs properly is JUST after being installed. Any time after that and it will revert to clocking out after the afore-mentioned time-frame. I have installed and reinstalled it 3 times now. The most recent time I used the utility which doesn't require you to use your install disks, and removes all traces of your initial install. My leading suspect was a virus which was eluding all attempts at detection (even from NPE), but now it looks like Windows itself may be to blame. Does anyone have any advice for me (keeping in mind that a complete system reformat will require a significant amount of blank DVDs to backup everything)?
Also, before anyone brings it up, I am not using a pre-fabricated system, this is a personally assembled rig (with a little help from my Brother In Law), so that Lenovo RapidBoot issue is not to blame.
Thank you for any assistance... as long as the solution doesn't require any new hardware purchases. ;)
The Trivial Psychic
Solved! Go to Solution.
10-10-2012 05:46 PM
TrivialPsychic wrote:Howdy All:
I have a feeling that this issue may come down to a corrupted copy of Windows 7 64bit, but I'll try here first. For little more than a month now, I've noticed that Norton 360 was shutting itself off. Now, I have a copy of V5, which I upgraded to V6. Basically, after about 5 to 10 minutes of use, the Norton icon would disappear from the system tray. Activating the program manually would bring it back, but within the 5 to 10 minute period after, it would disappear and the program window would as well. I've even had it do this during virus scans. After enough pushing, I would often get an error message, (can't recall the number) but the listed solution was a complete uninstall and reinstall of Norton 360. I proceeded to do this, then reappeared back to V6, ran LiveUpdate until there was nothing left to download, did a system scan, and everything was peachy. Unfortunately, the problem persists. It seems that the only time that Norton 360 (either under V5 or V6) runs properly is JUST after being installed. Any time after that and it will revert to clocking out after the afore-mentioned time-frame. I have installed and reinstalled it 3 times now. The most recent time I used the utility which doesn't require you to use your install disks, and removes all traces of your initial install. My leading suspect was a virus which was eluding all attempts at detection (even from NPE), but now it looks like Windows itself may be to blame. Does anyone have any advice for me (keeping in mind that a complete system reformat will require a significant amount of blank DVDs to backup everything)?
Also, before anyone brings it up, I am not using a pre-fabricated system, this is a personally assembled rig (with a little help from my Brother In Law), so that Lenovo RapidBoot issue is not to blame.
Thank you for any assistance... as long as the solution doesn't require any new hardware purchases. ;)
The Trivial Psychic
Welcome,
What full scans have you run? Did you get any error messages when you ran them? Have you done a scan with something like Malwarebytes free scanner?
http://www.malwarebytes.org/products/malwarebytes_
It's Norton compatible and makes a good second opinion scanner.
Keep us posted
10-10-2012 06:56 PM
TrivialPsychic wrote:Howdy All:
I have a feeling that this issue may come down to a corrupted copy of Windows 7 64bit, but I'll try here first. For little more than a month now, I've noticed that Norton 360 was shutting itself off. Now, I have a copy of V5, which I upgraded to V6. Basically, after about 5 to 10 minutes of use, the Norton icon would disappear from the system tray. Activating the program manually would bring it back, but within the 5 to 10 minute period after, it would disappear and the program window would as well. I've even had it do this during virus scans. After enough pushing, I would often get an error message, (can't recall the number) but the listed solution was a complete uninstall and reinstall of Norton 360. I proceeded to do this, then reappeared back to V6, ran LiveUpdate until there was nothing left to download, did a system scan, and everything was peachy. Unfortunately, the problem persists. It seems that the only time that Norton 360 (either under V5 or V6) runs properly is JUST after being installed. Any time after that and it will revert to clocking out after the afore-mentioned time-frame. I have installed and reinstalled it 3 times now. The most recent time I used the utility which doesn't require you to use your install disks, and removes all traces of your initial install. My leading suspect was a virus which was eluding all attempts at detection (even from NPE), but now it looks like Windows itself may be to blame. Does anyone have any advice for me (keeping in mind that a complete system reformat will require a significant amount of blank DVDs to backup everything)?
Also, before anyone brings it up, I am not using a pre-fabricated system, this is a personally assembled rig (with a little help from my Brother In Law), so that Lenovo RapidBoot issue is not to blame.
Thank you for any assistance... as long as the solution doesn't require any new hardware purchases. ;)
The Trivial Psychic
Do you happen to have Tortoise SVN software on your computer? If so, there is a known issue that requires you to update the Tortoise software.
10-11-2012 06:16 AM - edited 10-11-2012 06:17 AM
As a matter of fact I AM using Tortoise, and I wasn't using the latest update. Upgrading this software seems to have solved the problem (after a reboot), as it has been several hours now and Norton is still running.
Thank you Peterweb, you have solved my problem.
10-11-2012 07:48 AM
Glad to hear you found a solution.
Better than reinstalling Windows ![]()
