06-19-2012 04:34 PM
I've been using Norton for some time now and started using Norton 360 to perform local backups to my external HD. The other day, it kept giving me errors that it can't find destination harddrive, even though the drive letter hasn't changed. I decided to delete my backup from within Norton 360, in backup settings and manage backups. My backup is about 349 GB and consists of 113,000 files. The deletion process has now been running for 2 days and has only deleted 4,000 of 113,000 files. This is a joke and not worth using. I think I'll use alternative backup methods. For some reason, a version or two ago, the backup system in Norton didn't seem all that bad. It seems with version 5 and now 6, it's progressively has gotten worse.
Solved! Go to Solution.
06-21-2012 02:04 PM
I ended-up fixing this issue by 1, manually deleting backup folder on external drive. 2. Using the remove and re-install tool by Symantec. It stripped the installed N360 V. 6 and re-downloaded and installed it. It retained my saved backup set and backup started and finished some 5-6 hours later. However, it does give you a misleading "backup failed" error (x), even if a single file was skipped to to rights or access. I discovered it was having an issue backing up items in my Dropbox folder so I closed Dropbox, which released file locks on it's content and re-ran backup. It backed up skipped files and finished with 100% success.
06-21-2012 02:15 PM
Thanks for coming back with the solution. This may help others with the same issue.
Could you mark the thread solved, so others see there is actually a solution.