bubl8015 wrote:
OK - here is the whole story - This PC is brand new - Lenovo G780. It came with Macafee 1 month free subscription. I unistalled Macafee using the control panel. Then I logged into my account (Norton) had 1 license available and clicked the download key there in my account.
Prior to installing Norton, McAffe should have been removed via the Conrtol Panel and the McAfee Removal Tool should have been run. This is normal practice (remove the AV product via Control Panle and run the products removal tool for the installed product prior to installing a different AV product). There are many folks unaware of this, so don;t feel like we are picking on you.
Everything was fine - I ran the Live Updater - ran a scan actually.
I do not quite understand this comment - LiveUpdate is different from running a scan - unless you are referring to the Quick Scan which runs automatically after a virus definition update.
Then being a new Pc and it needing to do updates, it rebooted but the Norton didn't load. Actually the Norton widget loaded but was dead - clicking on it did nothing. Called Norton - they dialed into PC - Used the Norton Unistaller and removed Norton 360 - then reinstalled it. I - thinking it was fixed thanked them - but guess what - a few hours later - it quit loading again.
Do you by chance have any idea how they (Norton I assume you are talking about) removed your Norton? There are different methods to remove the program - some remove and reinstall a new copy sutomatically, others remove it and there is a tool to run to remove any left over items from the last install, reboot and then install a fresh copy.
So, I used my 1 key recovery and put my PC back in the factory state - this wiped everythign off my pc. I then went and registered my Macafee (as a forum told to do this before you unistall it) then I downloaded Macafees Eraser and ran that - and proceeded to again reinstall Norton.
OK - no need to register McAfee unless you are going to reinstall it - however, it still needed to be removed via the Control Panel prior to running the Removal Tool, but hopefully just running the removal tool did it's job.
Same Problem ! This time again I had Norton dial in try and fix it - no luck.
You mean when you attempted to run LiveUpdate it would run and then Norton would not open again after a reboot?
There is no program loaded in my control called Rapid anything.
Good that is one less thing to try to correct.
I think that this version 6.2.1.5 may not work on this Laptop - I may need an older version.
There is nothing wrong with this version being capable of working with your system. No way do you need an older version.
I even called Lenovo and of course they couldn't help. I guess now the Case Manager is working on it. So, I have to wait for a call from them - unless any one has any other helps.
Understand Lenovo was no help - are you talking about a case manager from Norton?
So this Pc has done at least 8 unistalls with Unistalled and Reinstall correctly. No Luck. I even have done 4 complete system reinstalls - wiping off everything on my PC. i do not want to do that again.
Do you relieze everytime you reset to factory settings you are once again installing the McAfee and it needs to be removed again, prior to installing Norton?
While you are waiting for a call back:
If still shown as installed in Control Panel > Programs & Features, uninstall McAffee.
Reboot and download and run the McAfee Removal Tool.
If still shown as installed remove N360 via Control Panel > Programs & Features.
Download and run the Norton Remvoal Tool and reboot after it is completed. The NRT can be found here: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUs...
Download a fresh copy and install:
www.norton.com/n360s_6 (Standard Edition)
Once installation is complete, open N 360 and manually Run LiveUpdate as many times as necessary for it to respond "no more updates found". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates found" and then reboot one last time.
Please keep us posted as to how far you got and if anything changed.
