08-19-2013 07:59 AM
On two separate occasions, after allowing Windows updates to be installed on my computer during the shut down process, Norton 360 would not start up the next time I started my computer. I have the desktop N360 icon but could not manually start N360 from the icon or from the program listings. I'm running Windows XP Home Edition and I have SuperAntiSpyware free edition installed. After one of these episodes I've found that I must uninstall SuperAntiSpyware and N360, install N360 and finally install SuperAntiSpyware for N360 to start up upon computer start up as it should. Should I do anything with N360 before I allow Windows updates to prevent whatever problem that N360 is having? Thanks for the help.
08-19-2013 08:13 AM
You should not have to do anything with Norton before running Windows updates.
Do you have Sp3 installed for your XP?
Did you try a couple of extra reboots after installing the Windows updates? Sometimes more than on reboot will straighten out updating installations.
08-20-2013 05:35 AM
I have Service Pack 3 installed. I did not try extra reboots this time. The first time I had this issue, I tried a couple of reboots which did not help. Thanks for your help.
08-20-2013 08:13 AM
It can never hurt to try a couple of restarts to reset everyting on your system.
What version of 360 are you using? Click on Support - About from the main 360 screen.
Try clicking on Support - Get Support to run Autofix to check your Norton installation and fix what it finds.