03-10-2009 03:24 AM
I am running Norton 360 v. 188.8.131.52 with add-on pack 184.108.40.206 and protection updates thru 3/9/09.
In the last couple of days, I noticed that my Office apps are sticking around in memory even after exiting without crashing. Is the zombie process problem back again?
Has anyone else noticed this?
Solved! Go to Solution.
03-10-2009 06:21 AM
This is very interesting. Please detail the exact applications, version numbers etc
Is there a reason you are not ungrading for free to v3?
Did you apply at any time the zombie workaround and if so have you manually re-enabled?
03-15-2009 09:06 AM - edited 03-15-2009 09:07 AM
Outlook 2003 on XP Pro remains in memory even after exiting.
I also noticed that Firefox (latest) is hanging in the middle of browsing.
I had earlier applied the patch to unregister backup (was it DLL) and reapplied recently.
BTW, how do I upgrate to v3 for FREE.
03-15-2009 01:05 PM
I think I have the same problem and computer is very slow. I wonder if you have my related symptoms?
I have WindowsXP and installed SP3 recently. On shut down I have to click to end ccsvchst and Servicehost.defaultgrp. I ran the Norton patch SymRegFix.exe, but it reported no registry errors and performance is unchanged.
I have tried uninstalling Norton360 v 220.127.116.11 unsuccessfully in order to reinstall. It says to cancel the Liveupdate that is running, but I cannot see how to cancel the currently running Liveupdate.
03-22-2009 02:46 PM
After upgrading to v3, I still continue to see the problem. Outlook does not exit 90% of the time.
And now I can not unregister the shell DLL either. It does not seem to be there.
03-22-2009 03:00 PM
I am sorry, I have been tied up and should have replied earlier. You can always PM me if I fail to respond in future.Then I am sure to get the msg.
OK, let me explain, the symptoms you descrive in version 2 were known as the zombie process and the fix was to unregister the dll, however this was later fixed in version 2, so you should not have had a problem if your version 2 was uptodate.
In version 3, there is still a bushell.dll issue but the symptoms are not quite the same, the process that is left actually begins to halt the system, whereas the problem is version 2 was that apps took up resources (heaps) when left behind as PID's, but actually the system was not halted.
In version 3 there is a workaround, but the DLL may be in a different location. You can always use Windows search to look for bushell.dll but can I suggest first that you reference my ADVISORY note here.
03-22-2009 06:38 PM
Thanks cgoldman, appreciate your help. I have been trying out for about a week or two (v.3 that is) and could not have made any conclusion without seeing a pattern.
Zombie or not, Outllook does not quit. And also I have noticed that system inexplicably getting very slow even though there is no substantial memory/CPU usage. I have been rebooting to go past the problem. But that really is not an answer. Is there any resolution to this problem/s? Or we are just waiting for Norton?
03-23-2009 01:24 AM
Not sure if you have applied the workaround for version 3 or not. If you have applied it, I am not clear if your problem was resolved or not. If it was resolved the permanent solution is being tested now with a view to a release shortly. Alas I have no further details.
If the workaround did not resolve your problem you need to advise with further details.