Norton 360 Zombie Process

omsoft · ‎08-02-2008

I am running Norton 360 v. 2.5.0.5 with add-on pack 2.1.0.55 and protection updates thru 3/9/09.

In the last couple of days, I noticed that my Office apps are sticking around in memory even after exiting without crashing. Is the zombie process problem back again?

Has anyone else noticed this?

Thanks.

cgoldman · ‎06-25-2008

This is very interesting. Please detail the exact applications, version numbers etc

Is there a reason you are not ungrading for free to v3?

Did you apply at any time the zombie workaround and if so have you manually re-enabled?

omsoft · ‎08-02-2008

Outlook 2003 on XP Pro remains in memory even after exiting.

I also noticed that Firefox (latest) is hanging in the middle of browsing.

I had earlier applied the patch to unregister backup (was it DLL) and reapplied recently.

BTW, how do I upgrate to v3 for FREE.

Thanks.

Message Edited by omsoft on 03-15-2009 12:07 PM

MichaelD · ‎03-15-2009

I think I have the same problem and computer is very slow. I wonder if you have my related symptoms?

I have WindowsXP and installed SP3 recently. On shut down I have to click to end ccsvchst and Servicehost.defaultgrp. I ran the Norton patch SymRegFix.exe, but it reported no registry errors and performance is unchanged.

I have tried uninstalling Norton360 v 2.5.0.5 unsuccessfully in order to reinstall. It says to cancel the Liveupdate that is running, but I cannot see how to cancel the currently running Liveupdate.

omsoft · ‎08-02-2008

I just upgraded to v.3 and we shall see if that fixes the problem. If eligible, it is a free upgrade.

The symptoms are fairly identical.

omsoft · ‎08-02-2008

After upgrading to v3, I still continue to see the problem. Outlook does not exit 90% of the time.

And now I can not unregister the shell DLL either. It does not seem to be there.

cgoldman · ‎06-25-2008

Omsoft

I am sorry, I have been tied up and should have replied earlier. You can always PM me if I fail to respond in future.Then I am sure to get the msg.

OK, let me explain, the symptoms you descrive in version 2 were known as the zombie process and the fix was to unregister the dll, however this was later fixed in version 2, so you should not have had a problem if your version 2 was uptodate.

In version 3, there is still a bushell.dll issue but the symptoms are not quite the same, the process that is left actually begins to halt the system, whereas the problem is version 2 was that apps took up resources (heaps) when left behind as PID's, but actually the system was not halted.

In version 3 there is a workaround, but the DLL may be in a different location. You can always use Windows search to look for bushell.dll but can I suggest first that you reference my ADVISORY note here.

omsoft · ‎08-02-2008

Thanks cgoldman, appreciate your help. I have been trying out for about a week or two (v.3 that is) and could not have made any conclusion without seeing a pattern.

Zombie or not, Outllook does not quit. And also I have noticed that system inexplicably getting very slow even though there is no substantial memory/CPU usage. I have been rebooting to go past the problem. But that really is not an answer. Is there any resolution to this problem/s? Or we are just waiting for Norton?

Thanks.

cgoldman · ‎06-25-2008

omsoft.

Not sure if you have applied the workaround for version 3 or not. If you have applied it, I am not clear if your problem was resolved or not. If it was resolved the permanent solution is being tested now with a view to a release shortly. Alas I have no further details.

If the workaround did not resolve your problem you need to advise with further details.