Norton 360

[stratolynne]

When trying to use Norton 360 Backup on Windows XP SP3, the following error message is immediately displayed:

Results

   The disk drive maybe busy or unavailable.  Make sure to close any running programs and try again.

Does anyone have any ideas what the problem is and how to get backup working?

Thanks. 

[Cytoned]

Hi,

Are you using Norton 360 V1 or V2? If V1, try upgrading to V2. You can download the trial from the Symantec website and install it over the top of V1.

And are you trying to backup a virtual drive?

[stratolynne]

How can I tell what version?

No virtual drives.

Thanks. 

[scott_moen]

To determine which version of N360 you are running:

Open the main N360 window.

Look in the top right corner:

In v1 you will see "Support" and "Help" as separate links. Click on "Support" and then click on "About Norton 360." 

In v2 you will see "Help and Support" as a single link. Click on that and then click on "About N360" from the dropdown menu.

~scott 

[stratolynne]

Its version 2.3.1.4

So now any other ideas? 

Thanks. 

[Phil]

Internal or external drive?

[stratolynne]

Duh.  Trying to backup to a CD (that is in the desktop tower).  Guess I should have denoted that in original message.

[Dave_Hauser]

Hello stratolynne.

Do you run any kind of drive emulation software?

Such as Daemon tools?

I have never seen that particular problem with a cd\dvd drive before.

Dave

[stratolynne]

No drive emulation software that I am aware.  Any ideas how to check and see what is "owning" the CD drive so Norton 360 Backup can't get to it?  Any tests I can test to narrow it down?

[Dave_Hauser]

Hello stratolynne.

You can try disabling windows built-in burning capabilities.

This has been known to give 'drive in use' errors.

To disable it, do this:

1. Double click to open My Computer icon on desktop.

2.  Right click  cd/dvd drive and select Properties.

3. Click the Recording tab.

4. Uncheck 'Automatically eject cd after writing' and 'Enable cd recording'.

5. Apply and Ok.

6. Reboot/Restart the computer.

7. Try to backup to cd again.

Let us know how it goes.

Dave