Norton 360

[stratolynne]

Tried the prescribed steps this afternoon.  No luck.

I also tried stopping iTunes.  Thinking that some other application is "owning" the CD.  No luck.

Then I tried to go into Safe Mode and run Norton 360.  But it doesn't work.

Any other ideas?

[Dave_Hauser]

Sorry stratolynne.

Without knowing exactly what you have installed on your system, there isnt much more that I can suggest.

Can you make a list, or provide screenshots, of your (Add/Remove programs list in XP) (Programs and Features).

I do know that Creative Audigy (sound card) has/had an application that accesses/uses the cd/dvd drive (I cant remember what the name is, and I cant find it on google).

Also, Nero (older Nero) had a service for the cd also (again, cant remember the name). 

Also, run through the list of services to see if there are any cd/dvd specific services listed (you can also provide screen shot or list of current services).

You can access the services screen this way:

1. Click Start (or windows icon on Vista), then Run.

2. Type in 'services.msc' (without quotes), and click OK.

Dave

[Dave_Hauser]

Hello stratolynne.

The Nero app I was talking about before is called In-CD.

That could also potentially cause issues.

Dave

[stratolynne]

I haven't had a chance to get the information about what is running on this pc yet.

But I have another thought - could I run the Norton 360 Backup and have the device I write to a USB flash drive instead (like a 2 or 4 GB)?

[Dave_Hauser]

Hello stratolynne.

Yes, you can backup to a usb flash drive, as long as there is enough free space on the flash drive.

Dave