10-09-2009 08:32 AM
10-09-2009 10:55 PM
Can you check to see if Malwarebyte's finds anything abnormal?
Please download MalwareBytes' AntiMalware from this LINK . Choose the free version as this does not have a real time scanner that will interfere with Norton products. Install the program and update the definitions.
Once MBAM is loaded and updated, run a full scan with MBAM. Have the program fix / delete whatever it finds and make a log file. Please attach the log file here for review. The Add Attachments link is just below the orange POST button. Thanks.
10-10-2009 01:41 PM
According to a Google search, Wild Tangent is a spyware program although there is some controversy about that fact also. Could you possibly try removing that program with their removal tool and see if that allows you then to use IE.? Reboot after removing it and see if that lets you connect to IE. MBAM will probably find that also.
Success always occurs in private and failure in full view.
10-15-2009 07:27 AM
Everything is fine now. I am able to acess IE just fine. I don't remember what I did, I might've just shut down the computer for a couple of minutes. Thank you both. But now I have a new problem, still dealing with Wild Tangent though. I've emailed them about it, but it didn't really help. This is the conversation (M)=me and (WT)=them.
(M): Previously, I've emailed about my game console not being able to open. Today I uninstalled it and reinstalled it and it worked, but it was an older version from July, meaning none of the new games were on there. So I closed it and opened again successfully, still not updated. So I closed it and opened it again and this time it was updating. I let it update and then it closed. When I went to try and open it again, it did not open.
(WT): One very common reason this type of problem occurs is that you are running some type of anti-spyware software or a disk cleanup utility. These types of programs can mistakenly delete critical WildTangent components, and cause your game to relock, erase your saved games and high score information, or even prevent the game from launching at all.
To keep from deleting WildTangent software the next time you run this software, please make sure that the program is configured so that WildTangent files and folders are not deleted from your system. We’ve prepared instructions on how to do this for many current anti-spyware programs that mistakenly flag WildTangent components as spyware. You can find those instructions here:
(M): I have Norton 360 and it's not listed.
(WT): Unfortunately, we're unable to offer every companies link in our FAQ. The big ones are fairly easy to get to hence why we don't offer the link for Norton.
Now I must be computer illiterate when it comes to the security aspect of it, but I still don't get how do what he is telling me to do.
10-15-2009 10:16 AM
I looked at the instructions on the WildTanget forum / FAQ for doing what they want you to and I must say I was a little surprised to see that they are not working to get their product certified or unlisted as a virus / spyware. Basically all they want the user to do is exclude their total software from scanning period. Their instructions seem to exclude folders which would mean that any true spyware inside the folders would be free to do whatever it wanted. That, of course, is the user's choice.
To exclude the WildTanget folders and files from scanning by N360, go to Settings > Antivirus > Scans and Risks > Exclusions / Low Risks and click on configure for Scan Exclusions. Under Scan Exclusions, click add and browse to the folder for the WildTanget program (could be something like C:\ Program File\ WildTanget). Make sure the "Include subfolders" is checked and click OK. Do the same thing for the Auto Protect exclusion. Then click Apply and OK.
If SONAR is deleting the files, then go to your History and select Resolved Security Risks from the drop down list. If any files were deleted by SONAR there will be a record for them there with the option to restore the files. When you click on the restore option, it will ask if you want to exclude the files from future scanning; select YES to add this file to the SONAR exclusion list.
Hope this helps. Let us know how you fare with this.