02-08-2012 02:58 PM
I have read on various forums that many people (including myself) have had problems when attempting to install Norton 360 where their CD/DVD drives become disabled.
Norton 360-5.0 instructions DO NOT tell you to uninstall a previous version of Norton. They simply say to "insert the CD into the optical drive…and then click Install Norton 360." Upon inserting and starting the Norton CD, the Norton program uninstalls the previous version. In so doing, it disables the CD/DVD drive. The drive no longer operates and is no longer found in My Computer.
This has happened to 3 of my computers. I could find no phone number in the packaging that I could call for support, which is unacceptable in my opinion. However, after calling my son (who is a network administrator for a local school district) for tech support, we figured it out.
For those of you having this problem, we did a System Restore to get the drive back (1 of the 3 computers required 2 reboots to accept the system restore and acknowledge the drive). After that, Norton 360-5.0 seemed to install properly. I will reserve judgment on that until it has been in use for a while, but it seems ok so far.
I certainly do not wish to malign Norton’s reputation, but am simply stating facts. I have read a number of posts on several forums and it seems that an awful lot of people are having this problem. I also seems to me that Norton must have made a programming error of some kind. In all honesty, I am stunned that, with all of these complaints, Norton has not recalled the software. My family owns 9 computers and has used Norton for many years. After having 3 computers disabled and wasting many hours over two days, attempting to undo the damage and install this program, I know that I will certainly never buy Norton again.
02-09-2012 02:18 AM
i am sorry that you had to waste time on this. Buy the steps you tried is not the First step
If your DVD/ CD drive does not work its because of CD/DVD burner programs or attachments
Please Refer to Microsoft KB
02-09-2012 05:58 AM
I had the same problem when I tried to install Norton 360 version 5.0. The program kept wanting
to do an uninstall of the program. It deleted the driver for my DVD/CD drive. I called the support number
on the box and they said there was nothing wrong with the program. They wanted me to pay thirty
five dollars for them to check out my computer. I have used Norton for several years and just renewed
for another year. If they don't work the bugs out, I will not use them any more. I am still getting messages
saying my protection has expired even though I have just renewed.