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Regular Visitor
vkimura
Posts: 4
Registered: ‎09-18-2010

Norton 360 extremely slow in removing trojans from email message

I'm thinking there must be people out there who have problems with Norton 360 removing trojans or whatever threats from the email message. I have some snapshots of Norton 360. This process can take up to 3 hours sometimes 5 hours just to either delete the threat or quarantine them. I could have anywhere from 3 to 10 threats from emails. What's the solution? I'm thinking of deleting the program altogether and getting another internet security program if this issue isn't readily resolved. Please let me know of any good solutions.

 

http://tutorialref.com/images/norton-360-high-cpu-usage-removing-threats.png

http://tutorialref.com/images/norton-360-slow-removing-threats-viruses.png

 

Thank you,

Victor

floplot
Posts: 10,390
Topics: 210
Kudos: 2,025
Solutions: 361
Registered: ‎04-11-2009

Re: Norton 360 extremely slow in removing trojans from email message

Hello vkimura

 

Welcome to the Norton Community Forum

 

What version of N360 do you have installed? What is your operating system and service pack and is it 32 or 64 bit? What email program are you using? Is it web based?

 

Most email malware getting into your computer is due to the way the user uses his computer. Here is a good site on how to avoid trojans in your emails. Part of the solution is not to open up spam emails or click on links that are in emails. Copy the link and open up in the browser if you must open up a link at all. Here is a good article.

 

http://www.ehow.com/how_6326257_avoid-trojan-horse-virus.html

 

Do you have any other real time security programs installed now? What was your previous security program and how was it removed?

Success always occurs in private and failure in full view.




Regular Visitor
vkimura
Posts: 4
Registered: ‎09-18-2010

Re: Norton 360 extremely slow in removing trojans from email message

The latest Norton 360 version 4.2.0.12. I had Norton Internet Security 2009 previously and when I was installing Norton 360 it stated that I had a previous version and it had to uninstall that version before Norton 360 could be installed. It took awhile for Norton 360 install.

 

My specs are Dual Core 1.73 GHz, 3 GB RAM with 4 GB of Readyboost. Vista Home Premium 32bit. Norton Internet Security 2009 did not cause this problem.

 

I use Thunderbird 3.x. I do not open up emails when I don't know the sender. The images are turned off be default in the emails. It would be easier to simply for me to delete the emails rather than for Norton to try to quarantine them or delete them. This is definitely a problem that I need to resolve quickly because it's slowing me do my work on my laptop. I have a home business and this process that Norton 360 takes as much as 80% to 95% of my CPU usage and I can't do anything else. I can hardly move my mouse. What do you think can I do?

Contributor
drayush
Posts: 20
Registered: ‎03-20-2010

Re: Norton 360 extremely slow in removing trojans from email message

Welcome to Norton Community. You have done a right job to put forward your problem in the forum. Well it will be good if u will provide more details like the version of your product i.e. Norton 360, your operating system, Have u used any third party securtiy software in order to check out your current protection of Norton 360. There are different products such as Malwarebytes and Threat Detection Test provided by Sophos labs.

Anyways your current problem is arising due to the bulk of malware.When Norton 360 detects malware it usually take time to neutralize the threat, but when it detects large number of malware then sometimes it may not process all the infection.Don't panic, u won't get better security suite than Norton.Try to rescan the risk files again and see what is happening. Don't be in hurry.We are listening to you.And the next time you are describing your problem please do mention the version of your product along with your operating system.This will give a clear cut indication to understand your problem in a bettter way.

Thanks

Dr.Ayush Singh

 

floplot
Posts: 10,390
Topics: 210
Kudos: 2,025
Solutions: 361
Registered: ‎04-11-2009

Re: Norton 360 extremely slow in removing trojans from email message

Hello vkimura

 

Are you using the standard ports for email, that is 25 and 110? If you are using other ports, then Norton doesn't scan the emails until you actively do something with them.

 

If you look in History, what are the names of the malware that is has found so far and what are the paths for the infected files?

Success always occurs in private and failure in full view.




Regular Visitor
vkimura
Posts: 4
Registered: ‎09-18-2010

Re: Norton 360 extremely slow in removing trojans from email message

SMTP port 26 as my ISP (shawmail) suggested using this port since spammers usually use port 25 for spam. Port 110 used for POP and port 143 for IMAP.

 

It seems mostly IMAP is the location. Here are some snapshots:

 

http://tutorialref.com/images/norton-360-virus-removed-trojan-bredolab.png

http://tutorialref.com/images/norton-360-trojan-virus-detected-quarantined.png

 

I also notice that the norton 360 seems to be blocking many programs that are non-threatening. Isn't Norton 360 a little bit more intelligent than this? Or am I reading this incorrectly?

http://tutorialref.com/images/norton-360-blocked-logitech-program.png

http://tutorialref.com/images/norton-360-blocked-roboform-siber-systems.png

http://tutorialref.com/images/norton-360-blocked-google-updates.png

 

Thank you for your help.