Norton 360

[wilsoemau]

Hi Can anybody help? Norton 360 freezes in the same place when doing a full scan. have tried eraser tool but did not fix the problem. os windows 7 home

[DavidThomas88 Regular Contributor]

can you all so plzs go too about and tell ues  your verson # of your norton 360 plzs

[wilsoemau]

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DavidThomas13 wrote:

can you all so plzs go too about and tell ues  your verson # of your norton 360 plzs

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360 v6.2.1.5 hope this helps

[DavidThomas88 Regular Contributor]

hi

you can downlode and run norton remove and reinstall tool plzs make sure you back up   youe identity   safe if you ues it

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v60392881_EndUserProfile...

[wilsoemau]

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DavidThomas13 wrote:

hi

you can downlode and run norton remove and reinstall tool plzs make sure you back up   youe identity   safe if you ues it

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v60392881_EndUserProfile...

 did not work  recieved message    NrNR is not a valid Win 32 application

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[peterweb Super Worm Eliminator]

If you are having trouble with the NRnR tool, you can do it in separate steps.

Download the Norton Removal Tool from here.

Download N360 from here for 360 standard,  or here for 360 Premium.

Back up/export your Identity Safe data if you use that feature.

Run the Norton Removal tool, then reboot.

Install the correct version of 360.

Be sure to run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Import your Identity Safe data.

Let us know how it goes.

[wilsoemau · Accepted solution]

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peterweb wrote:

If you are having trouble with the NRnR tool, you can do it in separate steps.

Download the Norton Removal Tool from here.

Download N360 from here for 360 standard,  or here for 360 Premium.

Back up/export your Identity Safe data if you use that feature.

Run the Norton Removal tool, then reboot.

Install the correct version of 360.

Be sure to run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Import your Identity Safe data.

Let us know how it goes.

Thank you, did as above then ran a full scan  which worked thanks again

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[peterweb Super Worm Eliminator]

Good to hear you got things back to normal.

[bcwp]

Supoport did this for me, then I ran a full back up for several hours, then it froze up again. Any more suggestions? I can run a full back up on my usb, just not online. Running Norton 360.6 Premier , Vista OS

[peterweb Super Worm Eliminator]

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bcwp wrote:

Supoport did this for me, then I ran a full back up for several hours, then it froze up again. Any more suggestions? I can run a full back up on my usb, just not online. Running Norton 360.6 Premier , Vista OS

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Did Support use the Norton Removal tool or just the Norton Removal and Reinstall tool?

Try doing my instructions as listed above and see if that fixes your problem. Even if Support did it before, it may still help to do it again.

Let us know if it helps.