10-22-2009 03:02 AM - last edited on 10-22-2009 05:12 AM by JerryM
Norton 360 icon has red cross in it. I presume it has disabled somehow. What does this mean?
<<Edit: Subject edited for clarity>>
Solved! Go to Solution.
10-22-2009 03:05 AM - edited 10-22-2009 03:39 AM
Hi Bethhill22, welcome to the Norton Community :-)
Can you please indicate which version of Norton 360 you are running, and what kind of Operating System you have. Thanks :-)
10-22-2009 08:55 AM
Are you able to open the Norton 360 program?
If you can, click on View Details where it shows red status and you will be able to find which component has problem/disabled. Let us know the details.
10-23-2009 02:13 AM - edited 10-23-2009 02:13 AM
Version 3.0 or 3.5?
Operating system: are you using XP or Vista etc.? Also, please indicate your Service Pack.
10-23-2009 02:42 AM - edited 10-23-2009 02:42 AM
Thank you for the information. Please do the following:
Go to www.malwarebytes.org
1. Download Malwarebytes’ Anti-Malware (mbam-setup.exe) free version and save it to your desktop.
2. After downloading, double-click on mbam-setup.exe to install the application.
3. Follow the prompts and install as “default” only
4. Before the installation completes, check on the following prompts:
- Update Malwarebytes’ Anti-Malware
- Launch Malwarebytes’ Anti-Malware
5.Click “Finish.” The programme will run automatically and you will be prompted to update the program before doing a scan. Please update.
6. Scan your computer thoroughly choosing a "full scan".
7. When scanning is finished click on “Show Results”
8. Make sure that all detected threats are marked with a check mark, click on "Remove Selected".
9. Restart your computer.
Please post the logs back to this thread using "add attachments" below the orange "post" button.
Note: Some malware may prevent mbam-setup.exe from downloading and/or running. You can download and rename this program from a different computer before running it on an infected system.