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Contributor
Bethhill22
Posts: 12
Registered: ‎10-22-2009
Accepted Solution

Norton 360 icon has a red X

[ Edited ]

Norton 360 icon has red cross in it.  I presume it has disabled somehow.  What does this mean?

 

<<Edit: Subject edited for clarity>>

Message Edited by JerryM on 10-22-2009 05:42 PM
Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton 360 icon

[ Edited ]

Hi Bethhill22, welcome to the Norton Community :-)

 

Can you please indicate which version of Norton 360 you are running, and what kind of Operating System you have. Thanks :-)

Message Edited by Yaso_Kuuhl on 10-22-2009 12:39 PM
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton 360 icon has a red X

Hi Bethhill22,

 

Are you able to open the Norton 360 program?

 

If you can, click on View Details where it shows red status and you will be able to find which component has problem/disabled. Let us know the details.

 

Yogesh

Contributor
Bethhill22
Posts: 12
Registered: ‎10-22-2009

Re: Norton 360 icon has a red X

Can't open icon.

Contributor
Bethhill22
Posts: 12
Registered: ‎10-22-2009

Re: Norton 360 icon

Using Version 3.  Sorry what do you mean by operating system?
Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton 360 icon

[ Edited ]

Version 3.0 or 3.5?

Operating system: are you using XP or Vista etc.? Also, please indicate your Service Pack.

Message Edited by Yaso_Kuuhl on 10-23-2009 11:13 AM
Contributor
Bethhill22
Posts: 12
Registered: ‎10-22-2009

Re: Norton 360 icon

Using Windows XP.  Think its Windows 98 but not sure.  Does that help
Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton 360 icon

On your computer, please go to Start, then Control Panel, then System.

You will find precise information on your operating system and service pack over there.

Contributor
Bethhill22
Posts: 12
Registered: ‎10-22-2009

Re: Norton 360 icon

Thanks.  Windows XP Version 2002 Service Pack 3
Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton 360 icon

[ Edited ]

Thank you for the information. Please do the following:

Go to www.malwarebytes.org

1. Download Malwarebytes’ Anti-Malware (mbam-setup.exe) free version and save it to your desktop.
2. After downloading, double-click on mbam-setup.exe to install the application.
3. Follow the prompts and install as “default” only
4. Before the installation completes, check on the following prompts:
- Update Malwarebytes’ Anti-Malware
- Launch Malwarebytes’ Anti-Malware
5.Click “Finish.”  The programme will run automatically and you will be prompted to update the program before doing a scan. Please update.
6. Scan your computer thoroughly choosing a "full scan".
7. When scanning is finished click on “Show Results”
8. Make sure that all detected threats are marked with a check mark, click on "Remove Selected".
9. Restart your computer.

Please post the logs back to this thread using "add attachments" below the orange "post" button.

Note: Some malware may prevent mbam-setup.exe from downloading and/or running. You can download and rename this program from a different computer before running it on an infected system.

 

Message Edited by Yaso_Kuuhl on 10-23-2009 11:42 AM