03-26-2012 05:50 AM - edited 03-26-2012 05:58 AM
My Norton 360 won't open and I continue to get an alert that is needs to be turned on (see screen shot). I tried to run the removal and reinstall tool from Norton and it doesn't work. Somehow Ad-Aware security got installed on my computer. I have uninstalled all Ad-Aware products and rebooted, etc. but Norton 360 still won't run. I ran PC checkup and everything came up find expect internet security was turned off but I can't seem to get it to turn on. I have used Norton 360 for about 5 years without problems. I'm running Windows 7. My laptop is a gateway. PLEASAE HELP!
03-26-2012 08:21 AM
A similar problem was solved by following the instructions found in this thread
Please let us know if this worked.
03-26-2012 12:36 PM - edited 03-26-2012 12:39 PM
I followed the instruction per the link you suggested and both worked but did NOT solve my problem. When my computer rebooted after the second run sequence I had a message from norton that said something like you have turned off your internet security...
When I clicked on the action items it was still the same and I chose to turn on norton 360 (per the screen shot above) and nothing happened. Then I tried to open Norton 360 again and got this error again: