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JanCairnes
Posts: 2
Registered: ‎03-26-2012

Norton 360 is turned off and won't turn on or open

[ Edited ]

Capture.PNG

My Norton 360 won't open and I continue to get an alert that is needs to be turned on (see screen shot). I tried to run the removal and reinstall tool from Norton and it doesn't work. Somehow Ad-Aware security got installed on my computer. I have uninstalled all Ad-Aware products and rebooted, etc. but Norton 360 still won't run. I ran PC checkup and everything came up find expect internet security was turned off but I can't seem to get it to turn on. I have used Norton 360 for about 5 years without problems. I'm running Windows 7. My laptop is a gateway.  PLEASAE HELP!



peterweb
Posts: 8,060
Kudos: 1,178
Solutions: 305
Registered: ‎04-17-2008

Re: Norton 360 is turned off and won't turn on or open

Welcome JanCairnes

 

A similar problem was solved by following the instructions found in this thread

 

http://community.norton.com/t5/Norton-360/Windows-7-Action-Center/m-p/174416/highlight/true#M23400

 

Please let us know if this worked.


Things happen. Export/Backup your Identity Safe data.
Visitor
JanCairnes
Posts: 2
Registered: ‎03-26-2012

Re: Norton 360 is turned off and won't turn on or open

[ Edited ]

I followed the instruction per the link you suggested and both worked but did NOT solve my problem. When my computer rebooted after the second run sequence I had a message from norton that said something like you have turned off your internet security...

 

When I clicked on the action items it was still the same and I chose to turn on norton 360 (per the screen shot above) and nothing happened.  Then I tried to open Norton 360 again and got this error again:

 

Capture2.PNG

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Norton 360 is turned off and won't turn on or open

Hi Jan

     Can you please follow the Instructions in this link and let us know how it goes for you.