04-18-2012 05:29 AM
I downloaded the Norton 360 v6 product to solve some issues on my laptop. Had to get rid of IE8 and go to IE7 in order to facilitate the download. Once downloaded, it found many issues, most of which resolved without any input from me. I did have something called FixZeroAccess, which required a reboot and disabling system restore. BTW, Windows XP, SP3 system olde Dell Latitude D600. After I followed the directions, my laptop will not connect to the internet - signal strength good, acquiring network address. This happens both wireless, as well as if I hook directly to the router. The desktop is hooked to the same router with no issues. I am not very tech savvy, so will appreciate any input or help. Thanks.
04-18-2012 06:11 AM - edited 04-18-2012 06:15 AM
We have a malware expert Quads here in the forum. Just give him time and he will get to your issue.
You might want to rename your thread to include the name FixZeroAccess. That will attract Quads.
If you cannot change it, you might repost with the name included.
04-19-2012 05:15 PM - edited 04-19-2012 05:19 PM
I just tried FixZeroaccess earlier on a variant and it doesn't fix some things and I also couldn't also find a log output for what actions the program took, I did find an archive it created.
I also found where Symantec states where they are saying to use Norton Power Eraser (NPE) on Zeroaccess I have already had to fix systems where NPE has been used causing Windows not to boot afterwards
Do you have a Flash Drive??
04-20-2012 04:54 AM
Download these 3 programs, and place them on to the Flash Drive (change the hxxp to http in the addresses)
Plug the Flash Drive into the infected PC and transfer OTL and Combofix (Not FRST.exe) on to the Desktop and wait for the next instructions.