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Visitor
rossellameloni
Posts: 2
Registered: ‎12-01-2012
Accepted Solution

Norton 360 security at risk warning - unable to fix

[ Edited ]

My Norton 360 does not protect my computer. 

 

An alert keeps on showing that Auto Protect, Sonar and Anti Spy Ware are off. When I try to fix this it appears that these cannot be turned on. 

Whether I try manually in the settings or I use the "fix now" button it is not working. 

 

Also if I try to scan a document with INsight Network Scan I get a message that product is inactive which is in conflict with the message on the NOrton console where it reads "Subscription status: Active".

 

I have searched the forum and a suggestion is to de-install and re-install the product. 

I have done this: the solution is fixed after re-installing but as soon as I restart my computer the problem reverts back to the original state. 

 

It is very frustrating and I am thiking of switching to another anti virus provider as this product is absolutely useless to me as it is. 

 

Product installed on Windows XP Professional Service Pack 3.

Norton 360 product installed is latest version as per update check

 

Newbie
Quetzal
Posts: 3
Registered: ‎12-02-2012

Re: Norton 360 security at risk warning - unable to fix

Hi,

 

I just wanted to say that I have just come across exactly the same problem on my friend's old laptop. She, too, is running Win XP (SP3) and has the latest version of Norton 360.  There are five errors and they are:-

Auto-Protect

SONAR Protection

Antispyware

Incoming Email

Outgoing Email

 

I have tried to correct these settings, and though they appear to have been re-set, they instantly revert back to errors.

 

I have tried running a scan and it won't allow it. The error message is “Your product is inactive”. It isn't!

 

If anyone has any ideas or suggestions that would be great. My current thinking is to remove the software using the Norton Uninstaller and then try putting it on again.

 

Many thanks,

 

Carol

yank
Posts: 10,059
Kudos: 2,248
Solutions: 512
Registered: ‎12-02-2009

Re: Norton 360 security at risk warning - unable to fix

From main page of N 360, Click on Support and then Subscription Status.

 

 

Newbie
Quetzal
Posts: 3
Registered: ‎12-02-2012

Re: Norton 360 security at risk warning - unable to fix

Hi,

 

Thanks for that.

 

But, I have already done that and it shows 221 days remaining of the subsricption and that it is active.

 

The problem seems to be right through the whole of N360 with errors that can't seem to be fixed.

 

Carol

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Norton 360 security at risk warning - unable to fix


Quetzal wrote:

Hi,

 

Thanks for that.

 

But, I have already done that and it shows 221 days remaining of the subsricption and that it is active.

 

The problem seems to be right through the whole of N360 with errors that can't seem to be fixed.

 

Carol


How did you reinstall 360? Because of the issues you are seeing, I would suggest using the Norton Removal Tool. This does a more thorough uninstall to clean out files and settings that might have gotten corrupted.

 

Download the Norton Removal Tool from here   www.norton.com/nrt
If you use Identity Safe, backup/export your data. Use the CSV format.
Uninstall your Norton product with Windows control panel.
Reboot.
Run the Norton Removal Tool.
Reboot.
Log into your Norton Account from here   www.account.norton.com
Click on the Download button beside your current product subscription. This will download and install a preactivated copy of your product.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Try to log into your Identity Safe. If it works, you are done. If not, Import your Identity Safe data.

 

Please let us know if this helps.

 

 

 


Things happen. Export/Backup your Identity Safe data.
Newbie
Quetzal
Posts: 3
Registered: ‎12-02-2012

Re: Norton 360 security at risk warning - unable to fix

Thanks for that. But, that's exactly how I did un-install and re-install Norton just a few weeks ago. I downloaded the un-installer from Norton's website and used that. Then, logged in to the account and re-downloaded Norton 360. I got all of the updates for it and it worked fine for about a week. Then, it has now hit this problem. Also, it is very slow trying to access the various different menus. The rest of the laptop is working just fine and is right up-to-date with all of Windows updates.
peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Norton 360 security at risk warning - unable to fix

Check that your sytem date and time are correct.

 

As you are running XP I'm guessing this may be an older computer. It might be worth doing a thorough check of the hard drive, as disk errors can cause all kinds of problems.

 

To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.

Let us know if any errors were found.

 

 

 


Things happen. Export/Backup your Identity Safe data.
Visitor
Delm
Posts: 4
Registered: ‎01-23-2011

Re: Norton 360 security at risk warning - unable to fix

I too had the exact same problem - with XP but not with Vista.  When I tried to run scans, I got a message 'product inactive'.  I tried the same troubleshooting tips as you did with no success either.  I happened to try Restoring my computer in safe mode to a previous restore point and also uninstalled and reinstalled Norton 360 and to my pleasant surprise, the problem went away.  So far so good, works fine, all's back to normal.  Only thing is that I've had to re-program my ID safe passwords....don't know how that all went away - I asked to keep my settings when I did the uninstall and install. 

Visitor
rossellameloni
Posts: 2
Registered: ‎12-01-2012

Re: Norton 360 security at risk warning - unable to fix

 

Eventually as I was still within the refund period (60 days) I have asked for a refund, de-installed Norton 360 and installed another AV product that works on my system. 

 

My PC is now protected. 

 

I am going to see if I can close this thread. 

 

 

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Norton 360 security at risk warning - unable to fix


rossellameloni wrote:

 

Eventually as I was still within the refund period (60 days) I have asked for a refund, de-installed Norton 360 and installed another AV product that works on my system. 

 

My PC is now protected. 

 

I am going to see if I can close this thread. 

 

 


Sorry to see you go. But as you have moved on, be sure you have fully removed Norton with the Norton Removal Tool.

 

www.norton.com/nrt

 

 


Things happen. Export/Backup your Identity Safe data.