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Contributor
booksbenji
Posts: 10
Registered: ‎07-24-2011

Norton 360 uninstall and reinstall

[ Edited ]

I did 2 complete install and reinstall of Norton 360 v6.0 yesterday because I got screens saying computer fix for viruses and malware after I ran live update. Both quick fixes ran 4 4hrs and was stuck on window sys32 folder. Both installs did not show on desktop. Just got back putor had dentist do root canal. These 2 scans could not be stopped or cancelled by webpage doing the scan. Had 2 use task manager to stop. So, wasup????????????? Dell dim 9600, winXP home, sp3, IE8. 2nd yr running 360 no problems before.

Edjr60
Posts: 1,828
Registered: ‎02-21-2011

Re: Norton 360 uninstall and reinstall

[ Edited ]

Hi booksbenji,

 

Will see about getting your post moved to the 360 board for better exposure and the help you need.

 

Edit: Post has been moved here. Good luck to you.

 

 

Ed

peterweb
Posts: 8,063
Kudos: 1,175
Solutions: 305
Registered: ‎04-17-2008

Re: Norton 360 uninstall and reinstall


booksbenji wrote:

I did 2 complete install and reinstall of Norton 360 v6.0 yesterday because I got screens saying computer fix for viruses and malware after I ran live update. Both quick fixes ran 4 4hrs and was stuck on window sys32 folder. Both installs did not show on desktop. Just got back putor had dentist do root canal. These 2 scans could not be stopped or cancelled by webpage doing the scan. Had 2 use task manager to stop. So, wasup????????????? Dell dim 9600, winXP home, sp3, IE8. 2nd yr running 360 no problems before.


How did you 'completely' uninstall 360? Using Windows control panel, or the Norton Removal Tool?

 

I'm not sure what the errors you mention are. Were they Norton errors or Windows errors?

What 'webpage' was doing the scan?


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Contributor
booksbenji
Posts: 10
Registered: ‎07-24-2011

Re: Norton 360 uninstall and reinstall

booksbenji wrote:

I did 2 complete install and reinstall of Norton 360 v6.0 yesterday because I got screens saying computer fix for viruses and malware after I ran live update. Both quick fixes ran 4 4hrs and was stuck on window sys32 folder. Both installs did not show on desktop. Just got back putor had dentist do root canal. These 2 scans could not be stopped or cancelled by webpage doing the scan. Had 2 use task manager to stop. So, wasup????????????? Dell dim 9600, winXP home, sp3, IE8. 2nd yr running 360 no problems before.


How did you 'completely' uninstall 360? Using Windows control panel, or the Norton Removal Tool?

 

I'm not sure what the errors you mention are. Were they Norton errors or Windows errors?

What 'webpage' was doing the scan?

----------------------------------------------------------------------------------------------------------------

 

I got error from yr dwload saying, " it could not complete dwload, on same page it offered a another dwload from different webpage, it worked and I had N360. then the quick fix being stuck on sys 32 or sumother folder within Wins. I have liveupdated 2x's and still get the quick fix prob that never quicks.

 

 I have uninstall and reinstall for 3rd time these are the steps I went:

 

Page I dwloaded N360:        https://account.norton.com/amsweb/login.do?methodLogin=getLogin     

 

The page asking for a quick scan is the page that shows all PC security, IDtheft protection, backup protection and PC tuneup. I'm now running live update. waiting for yr answer as 2 why Quick fix scan take 4ever and a day and never finishs?????? BTW, I did not get the page of N360 could not complete dwload this time.

What started everything off was a error code 8504,104.                                                                                                                                                                                            

peterweb
Posts: 8,063
Kudos: 1,175
Solutions: 305
Registered: ‎04-17-2008

Re: Norton 360 uninstall and reinstall

Did you have any other security software installed on this PC before installing Norton? If so, what was it so we can help you find the uninstall utility.

 

This could be conflicting with your Norton installation.


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Contributor
booksbenji
Posts: 10
Registered: ‎07-24-2011

Re: Norton 360 uninstall and reinstall

I have been using Norton since '03 and unti y'all can fix the quick scan, I will be using AVG. The answer is NO. Bought N360 at Walmart in 2010. everything work fine. BTW, is this y'all's: N360-ESD-19-5-1-2EN.exe and it has a black ghost mask?

peterweb
Posts: 8,063
Kudos: 1,175
Solutions: 305
Registered: ‎04-17-2008

Re: Norton 360 uninstall and reinstall

You still did not mention how you uninstalled 360. Was it with Windows control panel, or did you download the Norton Removal Tool. 

 

Given your problems, the removal tool would be the way to go. When you reply, we can get you any additional instructions.

 

PS  Now you have installed AVG, you will have to use their removal tool before installing another security program.


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Contributor
booksbenji
Posts: 10
Registered: ‎07-24-2011

Re: Norton 360 uninstall and reinstall

[ Edited ]

peterweb, just bought N360v6, having same prob. A quick fix sign saying have not been scanned 4 viruses. Get this, it had blocked 3x attacks by FB false survey 3 in less than 24 before, also threat by Trojan.ADH.2. Now quick fix and fix now had been running for 12 hrs and nothing fixed. did a reboot to stop these 2 scans. Dell 4600, IE8, WinXP home Prem, sp3. I always use Revo uninstaller, it gits 'er done!!!!!

 

peterweb
Posts: 8,063
Kudos: 1,175
Solutions: 305
Registered: ‎04-17-2008

Re: Norton 360 uninstall and reinstall

If the scans are taking a very long time, it could indicate an issue with your hard drive.

 

To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.

 

Let us know if this scan finds any errors.


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Newbie
CoPowers
Posts: 1
Registered: ‎09-23-2012

Re: Norton 360 uninstall and reinstall

Hi.  I can't install the upgrade either.  I've uninstalled and reinstalled numerous times, using the Norton Removal Tool and using the usual methods.  It installed fine on my Win7-64 system.  It won't install on my Win7-32 system.  Any idea why?  I get error 8504, 100.