Norton 360

[RussCA]

I am visually impaired.  I use the Windows XP "High Contrast Black" settings.

Unfortunately, Norton 360 does not behave well under this setting.  Instead of 

relying on the user's choice for colors, it mixes its own choices with the user's,

often resulting in unreadable displays.  This is not a good design practice.

Either reliably and consistently display as the user desires, or make sure 

the choice of background and foreground colors are compatible.

As a visually impaired user, I can tolerate a bright white background with 

black text for short periods of time.  I hate having to switch my settings to

Windows Classic, run Norton 360 and then switch back to HCB, mostly

because Windows XP does not properly restore all settings, such as 

font sizes and the System Tray settings.  

If Symantec/Norton refuses to address this problem, I will seek an

alternative.

[anubhav_savant]

Norton 360 supports high contrast system settings and uses system supplied colors in that mode. If you switch to/from high contrast mode, you will need to close all N360 UI's and start them again for settings to take an effect.

I am wondering if you can show us some screen shots to conver what particular aspect you are concerned with.

Thanks,

[RussCA]

Thank you for letting me know about Norton 360's "High Contrast" setting.  Unfortunately, you didn't tell me how to navigate through Norton 360 in order to see this setting option.

From my perspective, Norton 360 is paranoid that the user might have easy access to its various settings.  Much of the program is very obtuse  in getting to what I want to do, such as the various settings for example.  I feel as if a PhD in Obscurity is required in order to navigate within its extremely secure halls.

[RussCA]

As suggested by someone else, I upgraded to v. 3, and I still haven't found where to make any choices as to my color preferences.

[Tony_Weiss Administrator]

I apologize for the confusion; could you post some screenshots of what the screen displays? Also, have you tried using the Accessibility options in XP? As anubhav_savant states, we test in these modes during product development. Instead of changing the Theme or Color Scheme, try the Accessibility Options:

Start > Control Panel > Accessibility Options > Display

Click the Use High Contrast box, then OK

In Vista -

Start > Control Panel > Ease of Access Center

Click "Set up High Contrast"

Hopefully this will yield a better experience for you with Norton 360 v3. Please let us know how this works out. Thanks!

[anubhav_savant]

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RussCA wrote:

As suggested by someone else, I upgraded to v. 3, and I still haven't found where to make any choices as to my color preferences.

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There is a difference between setting your color scheme vs enabling high contrast color mode in Windows. N360 does not support former but the latter. N360 should display your high contrast color mode when you turn it on using Windows settings. You can set your color scheme that may look like high contrast color mode but Windows does not consider it as high contrast color mode (and, thus N360) unless you enable high contrast color mode.

Try this:

1. Enable Windows high contrast settings (i am assuming you know how to turn this on and off since you'r using it)

2. Close all N360 windows, if open

3. Open N360 main ui

4. you should see the ui in high contrast mode

Hope it helps,

Message Edited by anubhav_savant on 05-20-2009 02:16 PM

[RussCA]

Okay, I understand where you're coming from.  I use the color settings of High Contrast Black as opposed to the Accessibility High Contrast Setting, which I find a tad too restrictive.

Fortunately, it seems that the newer version of Norton 360 is kind to me, at least as far as I have explored so far.  It appers that it simply ignores my color settings and uses its own choices.  Which for me is just fine, since opening the program is not an everyday occurance.  

Thank you for your patience.  Now we can all get back to work!

Russ