12-01-2011 05:45 AM
I got error mesage 3039,65559 on Norton 360 version 5.0
I follwd the instructions to uninstall and then reinstall. Before reinstalling I chose Adobe 9.0 as the programme to install to. I then got a screen saying that my Adobe 9.0 was defective for some reason. Now I cannot find Norton 360 on my computer?
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12-01-2011 08:13 AM
You told N360 upgrade, can you please let us know what you tried actually?
Is that like once you got the error message when using the product and you tried Norton removal tool but reinstall was not successful? Am i right?
Are you able to see the Norton desktop icon or tray icon?
Just check, if you are able to see the Norton Folder in the program files and let us know.
12-01-2011 12:39 PM
I can find the Norton 360 icon on the list pf programmes. When I try to run it it tells me that I have a 'problem that needs attention. Setup has detected an unknown incompatability with a product in your sysem'. When I then try to reinstall the message shows, 'No Norton Product found on this computer'. All was fine until I got the error message.
12-01-2011 05:24 PM
Did you try using our Norton removal tool for uninstalling the product? This will do a clean uninstall and you can proceed installing on a machine which is fresh without any norton product before. Download the NRT tool from here : www.norton.com/nrt
And then try installing the product again. By the way do you use any other Security product in your machine other than Norton?
12-02-2011 01:19 AM
I used the unistall programme that came with the upgrade. I will try the removal tool as you suggest but it seems that, apart from desk top icons ect. Norton 360 has already been wiped off my computer, hence the message, 'No Norton product found on thos computer'.
I do have the original Norton 360 disc but since then I have renewed the product on line. Would it work if I tried reinstalling from this disc?
12-02-2011 01:31 AM
Ya that would work, you can install it again but you will have run several Live Updates to come to the latest version of the product.
You could better try the removal tool and then try to upgrade.
12-02-2011 07:00 AM
Will I need to pay for a renewed subscription to download the upgrade or will it be recognised that my existing subscription is paid uptodate and has about 6 months to run?
12-02-2011 07:05 AM - edited 12-02-2011 07:11 AM
You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
[Edit: If you cannot access your Norton Account, you can downloady our product direct from the Norton site (for Norton 360 Standard, use http://www.norton.com/n360s_5 or for Norton 360 Premier, use http://www.norton.com/n360p_5 to do this), and activate it using the Product Key from your software package. We do not generally recommend reinstalling from the original CD, as that will install a comparatively ancient version of the software and associated detection definitions.]
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!