11-23-2009 05:11 PM
I delete all temp files, disable windows restore and delete and restore the ie configuration, I make a full scan in safe mode and no risk detects, but when work in normal mode Norton (Auto Protect) make a lot of reminders per our about files (2) in quarantine.
Could you please give me more information (?) I Looking for know about the folders to erase the temp files and how eliminate the adware.
Thanks in advance, regards, Eduardo.
11-24-2009 12:57 PM
If you deleted the files manually, or used a different program, Norton may not be aware that this has happened. This is a different problem from finding the files over and over again after deletion. Can you clarify your actual problem for us, so we know which problem you are having.
If you look in History, and scroll down to Quarantine, are the files still listed? Are you able to clear those entries, or do you have an option to remove them? If you remove them, does the removal succeed or fail?
11-24-2009 01:41 PM
The files in quarantine by Norton Auto Protect are:
- c:\documents and settings\egia\datos de programa\messenger\drivers\msgasst84.dll
- c:\documents and settings\configuracion local\archivos temporales de internet\content.ie5\o63em3sk\msgasst84.dll
Norton reports Adware.gen risk in this files, and only put it in quarantine, but the antivirus make a lot of reminders for this files after this.
I install Malwarebytes' Anti-Malware soft, and make a full scan:
This soft put the files infected in quarantine and eliminate this.
After this, Norton no makes reminders about related issues.
I don´t understand why norton no detects this risk (....)
Thanks in advance and sorry for my poor english.
11-24-2009 02:30 PM
Could you please save the Malwarebytes log in Notepad and post it using the "add attachments" link you will find just below the post button.
Norton quarantines files in case of false positives, so that you can get the data back if necessary. When you click on more details, an option to remove, or remove from history should be visible. Removing it from history also removes it from your system. Malwarebytes does something similar, in that it also quarantines the files. You have to specifically tell it to remove the files. Files that are quarantined are isolated from your system so that they can't harm you.
Different scanning engines also have different definitions. That is why it is good to have one antivirus suite and one or two on demand scanners for a cross-check. New malware comes out all the time for which definitions may not be available. That is why it is also a good idea to submit suspicious files to Symantec.
Have you told Norton to remove the threats in your quarantine? Is Norton still giving you reminders about these files, or is Norton still finding these files? Norton might also react to files in another product's quarantine.
11-24-2009 02:38 PM
11-24-2009 03:00 PM
11-24-2009 03:16 PM
Dear, I update MBAM and run full scan, no more risks has detected.
I don´t have another reminder from norton about adware.gen.
I hope MBAM eliminated the risks.
11-24-2009 03:37 PM
As long as you have no further problems, and as long as your Norton is working correctly, it sounds like you are good. Keep MBAM on hand and update it regularly, because it does come in handy. A lot of malware is witten deliberately to bypass known Antivirus products, including Malwarebytes sometimes. If you have further problems, let us know.